Remote Italian-Speaking Customer Support Specialist

Cross Border Talents; Porto; Presencial; EUR 10 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Relocation support

Shared accommodation support

Resumo da oferta

Cross Border Talents in Portugal is seeking an Italian-speaking Customer Service Specialist for an international, remote support project. You will assist customers in Italian and English, handle inquiries, resolve issues, and spot opportunities to improve the overall experience.

Key responsibilities include providing professional multilingual support, identifying needs, guiding solutions, and using digital tools to manage interactions.

Qualificações

• Fluent Italian and good English are required.
• Experience in contact centre or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong sales and customer engagement abilities.
• Comfortable using digital tools and platforms.

Responsabilidades

• Provide professional customer support in Italian and English.
• Assist customers with inquiries and service-related questions.
• Identify customer needs and provide appropriate solutions.
• Recognize business opportunities and suggest additional services.
• Use digital tools to manage customer interactions.
• Handle challenging situations professionally and resolve issues.
• Deliver a positive, customer-focused experience in every interaction.

Conhecimentos

Italian language

English language

Communication

Sales skills

Interpersonal skills

Problem solving

Remote work

Digital tools

Ferramentas

CRM

Ticketing systems

Multichannel support tools

Descrição da oferta de emprego

Cross Border Talents in Portugal is seeking an Italian-speaking Customer Service Specialist for an international, remote support project. You will assist customers in Italian and English, handle inquiries, resolve issues, and spot opportunities to improve the overall experience.

Key responsibilities include providing professional multilingual support, identifying needs, guiding solutions, and using digital tools to manage interactions.