Italian Speaking Support Specialist - Tech & Media

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time employment

Bonuses

Referral bonus

Fully paid training

Career development programs

Language classes

Resumo da oferta

Cross Border Talents is seeking a Customer Service Representative in Portugal to support Italian-speaking customers. You will handle inquiries via phone and chat, provide account and application support, and help users resolve software-related issues.

Excellent communication, empathy, and teamwork are essential. Proficiency in Italian and English (B2+) is required, and experience with digital streaming services is a plus. This role offers full-time employment, training, and growth opportunities.

Qualificações

• Fluency in Italian and English (B2 or higher).
• Excellent communication and empathy across teams.
• Experience with digital streaming services is a plus.

Responsabilidades

• Assist viewers through phone and chat with inquiries.
• Provide account and application support, including questions related to software functionality.
• Troubleshoot technical issues, such as system configurations and network settings.
• Deliver accurate and real-time answers to inquiries.
• Contribute to building brand engagement for our clients.

Conhecimentos

Italian

English

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Service Representative in Portugal to support Italian-speaking customers. You will handle inquiries via phone and chat, provide account and application support, and help users resolve software-related issues.

Excellent communication, empathy, and teamwork are essential. Proficiency in Italian and English (B2+) is required, and experience with digital streaming services is a plus. This role offers full-time employment, training, and growth opportunities.