Italian Speaking Support Specialist - Tech & Media

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Full-time employment

Bonuses

Referral bonus

Fully paid training

Career development programs

Language classes

Job summary

Cross Border Talents is seeking a Customer Service Representative in Portugal to support Italian-speaking customers. You will handle inquiries via phone and chat, provide account and application support, and help users resolve software-related issues.

Excellent communication, empathy, and teamwork are essential. Proficiency in Italian and English (B2+) is required, and experience with digital streaming services is a plus. This role offers full-time employment, training, and growth opportunities.

Qualifications

• Fluency in Italian and English (B2 or higher).
• Excellent communication and empathy across teams.
• Experience with digital streaming services is a plus.

Responsibilities

• Assist viewers through phone and chat with inquiries.
• Provide account and application support, including questions related to software functionality.
• Troubleshoot technical issues, such as system configurations and network settings.
• Deliver accurate and real-time answers to inquiries.
• Contribute to building brand engagement for our clients.

Skills

Italian

English

Job description

Cross Border Talents is seeking a Customer Service Representative in Portugal to support Italian-speaking customers. You will handle inquiries via phone and chat, provide account and application support, and help users resolve software-related issues.

Excellent communication, empathy, and teamwork are essential. Proficiency in Italian and English (B2+) is required, and experience with digital streaming services is a plus. This role offers full-time employment, training, and growth opportunities.