Italian-Speaking Frontline Support Specialist – On-Site

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

Cross Border Talents is hiring a Creator in Lisbon to support customers on-site, helping resolve queries and ensure positive outcomes. The role focuses on frontline customer support, handling conversations with care and efficiency.

You would join a dynamic team, contributing to a newly formed Italian unit and coordinating with internal systems and case notes to maintain high service standards.

Qualificações

• Able to stay organized when handling multiple cases at once.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Right to work in Portugal without sponsorship required.
• Comfortable in a fast-moving, customer-facing role.

Responsabilidades

• Recognize when escalation is needed versus resolving directly.
• Keep internal systems and case notes accurate and current.
• Contribute to a supportive, collaborative team environment.
• Resolve issues efficiently without cutting corners on quality.

Conhecimentos

Organizational skills

Customer-facing experience

Descrição da oferta de emprego

Cross Border Talents is hiring a Creator in Lisbon to support customers on-site, helping resolve queries and ensure positive outcomes. The role focuses on frontline customer support, handling conversations with care and efficiency.

You would join a dynamic team, contributing to a newly formed Italian unit and coordinating with internal systems and case notes to maintain high service standards.