Italian Speaker - Customer Support (Lisbon, On-Site)

Cross Border Talents; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking a customer support professional to join a multilingual team. You will be the voice customers hear, handling inquiries with clarity and courtesy.

Day-to-day duties include keeping accurate case notes, resolving issues efficiently, and knowing when to escalate. A strong command of English and Italian is required, with eligibility to work in the EU and the right to work without sponsorship.

Qualificações

• Right to work in the EU without sponsorship.
• Professional-level English and Italian language skills.
• Eligible to work in the EU (citizenship or valid permit).
• Experience with professional Italian communication.

Responsabilidades

• Keep internal systems and case notes accurate and current.
• Resolve issues efficiently without cutting corners on quality.
• Contribute to a supportive, collaborative team environment.
• Recognize when something needs escalating versus resolving directly.

Conhecimentos

English

Italian

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal is seeking a customer support professional to join a multilingual team. You will be the voice customers hear, handling inquiries with clarity and courtesy.

Day-to-day duties include keeping accurate case notes, resolving issues efficiently, and knowing when to escalate. A strong command of English and Italian is required, with eligibility to work in the EU and the right to work without sponsorship.