Italian-Speaking Remote Support Agent – Entry Level

Cross Border Talents; Lisboa; Remote; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Full training

Remote work within Lisbon / Portugal

International, multicultural workplace

Career growth opportunities

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Support Agent to work remotely while based in Lisbon, Portugal. You will assist Italian-speaking customers and develop your professional skills in an international environment. No prior experience is required as full training will be provided.

The role welcomes international candidates willing to relocate to Portugal. You will join a leading BPO client and contribute to delivering excellent customer service with a friendly,

Qualifications

• Native-level Italian is mandatory.
• B2 level of English is required.
• Strong communication and interpersonal skills.
• Willingness to learn and positive attitude.
• Remote work ability and Lisbon-based relocation requirement.

Responsibilities

• Provide first-level customer support to Italian-speaking customers.
• Respond to customer inquiries and assist with basic issues and requests.
• Identify customer needs and provide clear, accurate information.
• Escalate more complex issues to the appropriate department when necessary.
• Maintain a professional, friendly, and customer-oriented approach.
• Follow established procedures and quality standards.
• Work collaboratively with your team to ensure a positive customer experience.

Skills

Native-level Italian

B2 English

Strong communication

Problem-solving

Job description

Cross Border Talents is seeking an Italian-speaking Customer Support Agent to work remotely while based in Lisbon, Portugal. You will assist Italian-speaking customers and develop your professional skills in an international environment. No prior experience is required as full training will be provided.

The role welcomes international candidates willing to relocate to Portugal. You will join a leading BPO client and contribute to delivering excellent customer service with a friendly,