Italian-Speaking Junior Customer Support Specialist

Cross Border Talents; Lisboa; Remote; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Full training

Remote work within Lisbon / Portugal

International, multicultural workplace

Career growth opportunities

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Support Agent to work remotely while based in Lisbon, Portugal. You will assist Italian-speaking customers and develop your professional skills in an international environment. No prior experience is required as full training will be provided.

The role welcomes international candidates willing to relocate to Portugal. You will join a leading BPO client and contribute to delivering excellent customer service with a friendly,

Qualifications

• Native-level Italian is mandatory.
• B2 level of English is required.
• Strong communication and interpersonal skills.
• Willingness to learn and positive attitude.
• Remote work ability and Lisbon-based relocation requirement.

Responsibilities

• Provide first-level customer support to Italian-speaking customers.
• Respond to customer inquiries and assist with basic issues and requests.
• Identify customer needs and provide clear, accurate information.
• Escalate more complex issues to the appropriate department when necessary.
• Maintain a professional, friendly, and customer-oriented approach.
• Follow established procedures and quality standards.
• Work collaboratively with your team to ensure a positive customer experience.

Skills

Native-level Italian

B2 English

Strong communication

Problem-solving

Job description

Italian-Speaking Customer Support Agent – Remote | Lisbon, Portugal

Location: Lisbon, Portugal (Remote)
Client: Leading BPO client
Languages: Native-level Italian+ B2 English
Experience: No previous customer support experience required
Relocation: Candidates from abroad who are willing to relocate to Portugal are welcome to apply!

About the Role

Are you a native-level Italian speaker looking for an exciting career opportunity in an international environment? Join a leading BPO client as a Customer Support Agent, providing assistance to Italian-speaking customers while developing your professional skills.

This is a great opportunity for candidates who are starting their careers or looking to enter the customer service industry, as no previous customer support experience is required.

The position is remote, but candidates must be based in Lisbon, Portugal. We also welcome applications from international candidates who are willing to relocate to Portugal.

Your Responsibilities

• Provide first-level customer support to Italian-speaking customers.
• Respond to customer inquiries and assist with basic issues and requests.
• Identify customer needs and provide clear, accurate information.
• Escalate more complex issues to the appropriate department when necessary.
• Maintain a professional, friendly, and customer-oriented approach.
• Follow established procedures and quality standards.
• Work collaboratively with your team to ensure a positive customer experience.

Requirements

• Native-level Italian is mandatory.
• B2 level of English is required.
• Strong communication and interpersonal skills.
• A positive attitude and willingness to learn.
• Good problem-solving skills and attention to detail.
• Ability to work in a remote environment.
• Must be based in Lisbon, Portugal, or be willing to relocate to Portugal from abroad.

No previous customer support experience is required — full training will be provided to help you succeed in the role.

What We Offer

• The opportunity to work with a leading international BPO client.
• A remote working arrangement within the required location.
• Full training and ongoing support.
• An international and multicultural working environment.
• Opportunities to develop your skills and grow professionally.
• The opportunity for international candidates to relocate to Portugal and start a new career.