Italian-Speaking Customer Support Advisor (Lisbon)

Cross Border Talents; Porto; On-site; EUR 12,276 - 16,740; Full time

Benefits offered by this job

Relocation support

Comprehensive relocation training

Job summary

Cross Border Talents in Lisbon is seeking an Italian-speaking Customer Support Advisor to join a multinational team. The role is on-site, full-time, and offers relocation support to Lisbon, Portugal, to help you transition smoothly and start contributing from day one.

The ideal candidate will be fluent in Italian and English, hold EU citizenship, and be ready to relocate. You’ll engage with customers across channels and receive comprehensive training and ongoing development opportunities.

Qualifications

• Native or fluent Italian (C1/C2)
• Professional English (C1+)
• EU citizenship with the right to work in the EU
• Willingness to relocate to Lisbon, Portugal

Skills

Italian language proficiency

English language proficiency

EU citizenship

Tools

CRM software

Ticketing systems

Job description

Italian-Speaking Customer Support Advisor

Lisbon, Portugal (Relocation Support Provided)

On-site | Full-time | Entry Level | Customer Service / BPO | €1,100–€1,500 gross/month

Job Description

Trade your current city for a fresh start in Lisbon — with full relocation support to make the move easy. We're looking for a dedicated Italian-Speaking Customer Support Advisor to join an international support team, delivering an excellent experience to Italian-speaking customers across every channel they reach out on.

You'll be working in a fast-paced, multicultural environment where clear communication and sharp problem-solving are what set you apart. This is more than a customer service job — it's a genuine opportunity to relocate to one of Europe's most vibrant cities, grow professionally, and build an international career, backed by comprehensive training from the very first day.

If you're ready for a change of scenery and a role where your language skills make a real difference, this is your opportunity.

Requirements

Critical Requirements

• Native or fluent Italian language proficiency (C1/C2 level)
• Professional proficiency in English (C1 level or higher)
• Valid EU citizenship with the legal right to work within the European Union
• Willingness to relocate to Lisbon, Portugal

Important Requirements

• Strong verbal and written communication skills
• Proven problem-solving abilities
• Flexibility to work in rotating shifts
• Basic computer literacy and ability to learn internal systems

Nice to Have

• Previous experience in a customer support or call center environment
• Experience with CRM software or ticketing systems

About

A growing international organization committed to delivering exceptional service to a global customer base. The team fosters a diverse and inclusive workplace that encourages professional growth and development, with comprehensive training and relocation assistance ensuring every new team member is well-equipped to succeed.