Italian speaking -Customer Support Agent Remote in PT

Cbtalents; Peniche; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Full training provided

Career growth potential

Job summary

A customer service recruitment agency is seeking an Italian speaking Customer Support Agent to join their international team in Portugal. This role, which is fully remote (except for the islands), offers the chance to enhance your customer service skills. Responsibilities include handling customer inquiries and ensuring satisfaction. Ideal candidates will be fluent in Italian and possess strong problem-solving abilities.

Qualifications

• Fluent in Italian, ideally at C1/C2 level.
• Residing in Portugal to work remotely from anywhere except islands.
• Strong problem-solving and communication skills.
• Must hold a European passport (visa sponsorship is not provided).
• Previous experience in customer service is advantageous but not required.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and resolution.
• Ensure excellent customer service and positive experiences.
• Follow up on requests and escalate issues as needed.

Skills

Proficiency in Italian (C1/C2 level)

Exceptional problem-solving skills

Interpersonal skills

Education

European passport

Job description

Overview

Italian speaking - Customer Support Agent Remote in PT

Are you an Italian speaker looking for an exciting opportunity abroad? We are hiring Italian Customer Service Representatives to join an international team supporting a global client in Portugal. If you are already living in Portugal, this position is fully remote, allowing you to work from anywhere in the country—except the islands. This role offers the chance to work in a dynamic, multicultural environment while developing your customer service skills.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat
• Assist with product information, troubleshooting, and issue resolution
• Deliver excellent customer service while ensuring a positive customer experience
• Follow up on customer requests and escalate issues when necessary

Qualifications

• Proficiency in Italian (C1/C2 level)
• Already residing in Portugal (remote work available from any city except the islands)
• Exceptional problem-solving and interpersonal skills
• Must hold a European passport (visa sponsorship is not provided)
• Previous experience in customer service is advantageous but not required

What’s Offered

Competitive salary and performance-based incentives

Full training provided

Opportunity to work in an international environment with career growth potential