Italian-Speaking Customer Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon seeks a native-level Italian-speaking Customer Support Specialist to join our international BPO team. You will assist Italian-speaking customers by phone, email or chat, resolving questions and issues with care and accuracy.

Applicants open to relocation to Lisbon, and with B2 English, will thrive in a multicultural environment offering professional training and growth opportunities.

Qualifications

• Native-level Italian is mandatory.
• B2 level of English is mandatory.
• Excellent communication and interpersonal skills.
• Customer-oriented attitude and a willingness to help others.
• Ability to work in a fast-paced, international environment.
• Good problem-solving skills and attention to detail.
• Willingness to relocate to Lisbon, Portugal, if currently living abroad.

Responsibilities

• Provide professional and friendly customer support to Italian-speaking customers via phone, email, or chat.
• Assist customers with questions, requests, and troubleshooting.
• Identify customer needs and provide accurate, effective solutions.
• Maintain high levels of customer satisfaction and service quality.
• Follow company procedures and client guidelines.
• Work collaboratively with an international team to achieve performance targets.

Skills

Italian (native)

English (B2)

Job description

Italian-Speaking Customer Support Specialist – Lisbon, Portugal

Location: Lisbon, Portugal
Client: Major BPO client
Languages: Native-level Italian + B2 English
Relocation: Candidates currently living outside Portugal are welcome to apply!

About the Role

Are you a native-level Italian speaker looking for an exciting career opportunity in Portugal? Join an international team in Lisbon and work with a major BPO client, delivering excellent customer service and support to Italian-speaking customers.

This is a great opportunity for candidates who enjoy helping people, solving problems, and working in a multicultural environment. Applicants currently living outside Portugal are welcome, making this an excellent opportunity for those looking to relocate and experience life in Lisbon.

Your Responsibilities

• Provide professional and friendly customer support to Italian-speaking customers via phone, email, or chat.
• Assist customers with questions, requests, and troubleshooting.
• Identify customer needs and provide accurate, effective solutions.
• Maintain high levels of customer satisfaction and service quality.
• Follow company procedures and client guidelines.
• Work collaboratively with an international team to achieve performance targets.

Requirements

• Native-level Italian (mandatory).
• B2 level of English (mandatory).
• Excellent communication and interpersonal skills.
• A customer-oriented attitude and a willingness to help others.
• Ability to work in a fast-paced, international environment.
• Good problem-solving skills and attention to detail.
• Willingness to relocate to Lisbon, Portugal, if currently living abroad.

What We Offer

• The opportunity to work with a major international BPO client.
• A multicultural and international working environment.
• Professional training and ongoing support.
• Opportunities for career development and growth.
• The chance to live and work in Lisbon, one of Europe's most vibrant cities.
• Applications are open to candidates both inside and outside Portugal.