Italian-speaking Insurance Support Specialist – Lisbon

Cbtalents; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Meal allowance

Welcome bonus

Professional training and development

Career growth opportunities

International working environment

Job summary

Cbtalents is seeking an Italian-speaking Customer Service Specialist to join an international insurance project in Lisbon. You will handle inquiries by phone and email, provide clear information on products and coverage, and assist customers with policy changes and account requests.

Requirements include fluent Italian (C2) and good English, strong communication and problem solving, professional and customer-focused approach, plus valid work authorization in Portugal.

Qualifications

• Italian: Fluent/C2 level.
• English: Good level.

Responsibilities

• Deliver high-quality customer support via phone and email.
• Provide clear and accurate information regarding insurance products and coverage.
• Assist customers with policy cancellations and account-related requests.
• Support insurance brokers with their inquiries and ensure appropriate follow-up.
• Manage inbound and outbound interactions professionally and efficiently.
• Ensure a consistently positive customer experience.

Skills

Italian (Fluent/C2)

English (Good level)

Communication skills

Problem solving

Customer service experience

Job description

Cbtalents is seeking an Italian-speaking Customer Service Specialist to join an international insurance project in Lisbon. You will handle inquiries by phone and email, provide clear information on products and coverage, and assist customers with policy changes and account requests.

Requirements include fluent Italian (C2) and good English, strong communication and problem solving, professional and customer-focused approach, plus valid work authorization in Portugal.