Italian-Speaking Insurance CSR – Lisbon Relocation

Closerhire; Lisboa; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Accommodation Provided

Private Health Cover

€100 Monthly Bonus

Paid Training

Job summary

CloserHire is recruiting an Italian-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. You will manage inquiries, process policy changes, and assist with claims, delivering a smooth customer experience in a fast-paced, multicultural environment.

The role requires native Italian (C2) and strong English (B2), a proactive attitude, and the ability to work well in a team. Salary includes 14 payments per year, with relocation and housing support provided.

Qualifications

• Native-level fluency in Italian (C2) and proficient in English (B2).
• Previous experience in customer service is considered an advantage.
• Proactive and motivated to maintain a high standard of performance.
• Comfortable working in a team-oriented environment.

Responsibilities

• Handle incoming calls and chats from customers regarding insurance policies.
• Process service requests in the client’s policy administration system.
• Compose and send responses to emails and letters, including contracts and policy information.
• Support customers with claims submissions and policy changes, ensuring high service quality.

Skills

Italian (C2)

English (B2)

Customer service

Teamwork

Job description

CloserHire is recruiting an Italian-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. You will manage inquiries, process policy changes, and assist with claims, delivering a smooth customer experience in a fast-paced, multicultural environment.

The role requires native Italian (C2) and strong English (B2), a proactive attitude, and the ability to work well in a team. Salary includes 14 payments per year, with relocation and housing support provided.