Italian Customer Support Specialist — Lisbon Onsite

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Meal allowance

Transport allowance

Health insurance from day 1

Welcome Bonus

Airfare reimbursement (Lisbon only)

Shared apartment room (Lisbon)

Friendly and supportive environment

Job summary

Cross Border Talents in Lisbon is seeking an Italian-speaking customer service agent to represent top international brands onsite. You will greet customers, respond to inquiries via phone, email, or chat, and ensure a superior service experience.

Ideal candidates have Italian language proficiency (C2) and a good command of English (B1). Full training is provided, and eligibility to work in Portugal is required. The role includes a supportive team environment and growth opportunities.

Qualifications

• Italian language proficiency (C2) is required.
• English proficiency (B1) is required.
• Experience in customer service is a plus but not required.
• Eligible to work in Portugal and onsite in Lisbon.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate product/service information, resolve questions, and ensure customer satisfaction.
• Troubleshoot basic issues and raise complex cases to the relevant department.
• Maintain detailed records of customer interactions.
• Uphold a positive, solution-oriented approach to every customer interaction.
• Collaborate with team members and share best practices to continually improve the service.

Skills

Italian fluency

English proficiency

Excellent communication

Team collaboration

Job description

Cross Border Talents in Lisbon is seeking an Italian-speaking customer service agent to represent top international brands onsite. You will greet customers, respond to inquiries via phone, email, or chat, and ensure a superior service experience.

Ideal candidates have Italian language proficiency (C2) and a good command of English (B1). Full training is provided, and eligibility to work in Portugal is required. The role includes a supportive team environment and growth opportunities.