Italian Customer Support Specialist — Lisbon

Cbt; Lisboa; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Airport pick-up & housing assistance

Private health insurance

Meal card

Relocation package

Progression opportunities

Resumo da oferta

CBT in Lisbon is seeking a Customer Support Representative fluent in Italian to assist users via email, chat, and other channels. You will resolve login and technical issues, document cases, and maintain a high level of customer care.

Relocation package includes flight reimbursements, furnished apartments, and utilities. Private health insurance, meal card, and career development opportunities are provided.

Qualificações

• Fluency in Italian (written and spoken) is mandatory.
• Good command of English for training and internal communication.
• Strong communication and problem-solving abilities.
• Customer-oriented mindset with a professional attitude.
• Ability to work rotational shifts, including weekends and holidays.

Responsabilidades

• Respond to customer inquiries via email, chat, and other support channels.
• Troubleshoot and resolve user issues (login, technical, and account-related).
• Maintain a professional, empathetic, and customer-focused approach.
• Document customer cases accurately within internal systems.
• Collaborate with team members to meet quality and productivity targets.

Conhecimentos

Italian fluency

English proficiency

Strong communication

Problem solving

Descrição da oferta de emprego

CBT in Lisbon is seeking a Customer Support Representative fluent in Italian to assist users via email, chat, and other channels. You will resolve login and technical issues, document cases, and maintain a high level of customer care.

Relocation package includes flight reimbursements, furnished apartments, and utilities. Private health insurance, meal card, and career development opportunities are provided.