Italian-Speaking Client Experience Specialist

Deborah Castro; Lisboa; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Relocation assistance

Daily meal allowance

Job summary

Deborah Castro in Lisbon is seeking an Italian-speaking Client Experience Specialist to support an international insurance project. You will guide clients through questions, provide clear information and ensure interactions are professional, empathetic and accurate.

The role is on-site in Lisbon, full-time with a fixed-term contract and potential extension, offering an attractive compensation package, daily meal allowance and relocation assistance for eligible candidates.

Qualifications

• Native or fluent Italian, both written and spoken.
• Good command of English.
• Strong verbal and written communication skills.
• Professional, empathetic and solution-oriented approach.

Responsibilities

• Assisting clients through phone, email, live chat and social media
• Providing clear and accurate information about products, services and account-related matters
• Understanding each client's needs and identifying the most appropriate solution
• Helping with general questions and basic digital or technical issues
• Recording relevant case information accurately in internal systems
• Following established procedures and quality standards
• Coordinating with specialised internal teams when additional assistance is required
• Managing requests efficiently and ensuring appropriate follow-up
• Sharing feedback and ideas to improve internal processes and the overall client experience

Skills

Fluent Italian

English proficiency

Strong communication

Empathetic approach

Multichannel support

Organizational skills

CRM familiarity

Tools

CRM software

Job description

We're hiring: Italian-Speaking Client Experience Specialist | Insurance Project

Are you an Italian speaker looking to build an international career in Lisbon?

I'm currently recruiting Italian-speaking professionals to join an international insurance project in Portugal.

This opportunity combines communication, problem-solving and relationship building. You will guide Italian-speaking clients through their questions, provide clear information and ensure that every interaction is handled with professionalism, empathy and attention to detail.

What you'll be responsible for:

• Assisting clients through phone, email, live chat and social media
• Providing clear and accurate information about products, services and account-related matters
• Understanding each client's needs and identifying the most appropriate solution
• Helping with general questions and basic digital or technical issues
• Recording relevant case information accurately in internal systems
• Following established procedures and quality standards
• Coordinating with specialised internal teams when additional assistance is required
• Managing requests efficiently and ensuring appropriate follow-up
• Sharing feedback and ideas to improve internal processes and the overall client experience

What we're looking for:

• Native or fluent Italian, both written and spoken
• Good command of English
• Strong verbal and written communication skills
• Professional, empathetic and solution-oriented approach
• Ability to manage different communication channels confidently
• Strong organisation, attention to detail and multitasking skills
• Good computer literacy and the ability to learn new systems quickly
• Experience with CRM platforms or ticket-management tools is an advantage
• Collaborative mindset and willingness to learnAvailability to work on-site in Lisbon

What makes this opportunity stand out:

• Attractive compensation package with performance-related rewards
• Daily meal allowance
• International and multicultural working environment
• Valuable professional experience within the insurance sector
• Genuine opportunities for learning and career development
• Collaborative and welcoming team culture
• Possibility of contract extension and a long-term career path
• Weekday working schedule
• Relocation assistance for eligible candidates moving from abroad

Work permission is not sponsored.

Lisbon, Portugal
On-site work model
Full-time, fixed-term opportunity with the possibility of extension
Rotating weekday schedule between morning and evening