Italian-Speaking E‑Commerce Support Specialist (Lisbon - On Site)

Concentrix; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Referral bonus opportunities

Full paid training

Career development programs

Job summary

Concentrix seeks a Customer Service Representative (Italian-Speaking) in Lisbon to resolve issues for buyers and customers. The role requires fluency in Italian (C1) and English (B2), a college degree, and experience in service industries. Responsibilities include maintaining customer satisfaction metrics and reviewing issues promptly. The position offers competitive salary, bonuses, and full training opportunities in a central location. Applicants must be eligible to work in Portugal.

Qualifications

• Fluent in Italian (C1) and English (B2), both verbally and written.
• Minimum education qualification of a college degree or an equivalent diploma.
• Experience working with call center (voice and non-voice) and the service industry.

Responsibilities

• Investigate and resolve issues reported by buyers, sellers, customers, and creators.
• Review reported issues within agreed turnaround times and quality standards.
• Drive overall customer satisfaction metrics, ensuring service quality during the case journey.

Skills

Fluent in Italian (C1)

Fluent in English (B2)

Strong understanding of e-commerce

Experience with call center

Basic understanding of digital advertising

Education

College degree or equivalent diploma

Job description

Concentrix seeks a Customer Service Representative (Italian-Speaking) in Lisbon to resolve issues for buyers and customers. The role requires fluency in Italian (C1) and English (B2), a college degree, and experience in service industries. Responsibilities include maintaining customer satisfaction metrics and reviewing issues promptly. The position offers competitive salary, bonuses, and full training opportunities in a central location. Applicants must be eligible to work in Portugal.