Italian-Speaking Streaming Support Specialist

Concentrix; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary and performance bonus

Full paid training

Career development programs

Bring-a-friend (referral) bonus opportunities

Job summary

Concentrix in Lisbon is seeking a Customer Representative (Italian-speaking) for a streaming service project. This role involves providing customer support via phone and chat, troubleshooting software and network issues, and ensuring customer satisfaction. Applicants should possess high proficiency in Italian and English, excellent communication skills, and a strong passion for the entertainment industry. The position offers competitive salary, performance bonuses, and opportunities for professional growth within a supportive environment.

Qualifications

• High level of Italian and English (oral and written).
• Passion for the entertainment and media industry.
• Excellent communication skills coupled with empathy and team spirit.
• Familiar with digital streaming services and devices.
• Positive can-do attitude.

Responsibilities

• Assist viewers through phone and/or chat regarding their inquiries.
• Provide technical support and troubleshoot system configurations and network settings.
• Provide accurate and real-time answers to viewers’ inquiries.

Skills

Italian and English proficiency

Strong communication skills

Familiarity with digital streaming services

Empathy and team spirit

Positive can-do attitude

Job description

Concentrix in Lisbon is seeking a Customer Representative (Italian-speaking) for a streaming service project. This role involves providing customer support via phone and chat, troubleshooting software and network issues, and ensuring customer satisfaction. Applicants should possess high proficiency in Italian and English, excellent communication skills, and a strong passion for the entertainment industry. The position offers competitive salary, performance bonuses, and opportunities for professional growth within a supportive environment.