Italian-Speaking Customer Support Pro – Tech Help (Lisbon)

Concentrix; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and performance bonus

Full paid training

Career development programs

Bring-a-friend (referral) bonus opportunities

Job summary

Concentrix is seeking a Customer Representative (Italian-speaking) in Lisbon, Portugal. In this full-time, on-site role, you'll respond to inbound customer requests and support users with pre-sales inquiries and technical issues. Ideal candidates should possess a high level of Italian and fluency in English, along with strong communication skills and a proactive attitude. Benefits include competitive salary, performance bonuses, and career development programs.

Qualifications

• High level of Italian (written and oral) and fluent in English (B2).
• Excellent writing and verbal communication skills to simplify technical language for non-technical users.
• Patience when communicating and solving issues.

Responsibilities

• Respond to inbound customer requests, documenting relevant case information.
• Assure excellent customer satisfaction by assisting users with inquiries and technical support issues.
• Collaborate with other technicians to resolve help tickets.

Skills

High level of Italian (written and oral)

Fluent in English (B2)

Excellent writing and verbal communication skills

Patience

Proactive and self-motivated

Job description

Concentrix is seeking a Customer Representative (Italian-speaking) in Lisbon, Portugal. In this full-time, on-site role, you'll respond to inbound customer requests and support users with pre-sales inquiries and technical issues. Ideal candidates should possess a high level of Italian and fluency in English, along with strong communication skills and a proactive attitude. Benefits include competitive salary, performance bonuses, and career development programs.