French-Speaking CSR: Global E‑Commerce (Lisbon On‑Site)

Concentrix; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Full paid training

Career development programs

Referral bonus opportunities

Job summary

Concentrix is looking for a Customer Service Representative (French-Speaking) in Lisbon, Portugal. The role involves aiding clients in various support areas including social media interactions. Responsibilities include resolving issues, driving customer satisfaction, and adhering to service levels. A college degree and fluency in French and English are required, along with experience in e-commerce and call centers. The position offers competitive salary, full training, and opportunities for career development.

Qualifications

• Fluent in French and English is essential for communication.
• Requires a college degree or equivalent.
• Strong experience in e-commerce and call center environments.

Responsibilities

• Investigate and resolve issues for clients.
• Drive customer satisfaction and service quality.
• Escalate issues and manage service levels effectively.

Skills

Fluent verbal and written French (C1)

Fluent verbal and written English (B2)

Strong understanding of e-commerce

Experience in call center (voice and non-voice)

Ability to work independently and in a team

Education

College degree or equivalent diploma

Job description

Concentrix is looking for a Customer Service Representative (French-Speaking) in Lisbon, Portugal. The role involves aiding clients in various support areas including social media interactions. Responsibilities include resolving issues, driving customer satisfaction, and adhering to service levels. A college degree and fluency in French and English are required, along with experience in e-commerce and call centers. The position offers competitive salary, full training, and opportunities for career development.