Dutch-Speaking E‑Commerce Support Specialist (Lisbon)

Concentrix; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Referral bonus opportunities

Full paid training

Career development programs

Job summary

Concentrix is looking for a Customer Service Representative (Dutch-Speaking) in Lisbon, Portugal. This role involves assisting customers in resolving inquiries and maintaining high satisfaction. Candidates must be fluent in Dutch (C1) and English (B2) with a college degree.

The position comes with a competitive salary, referral bonus opportunities, and full paid training. Candidates must be legally authorized to work in Portugal.

Qualifications

• Fluent in Dutch (C1) and English (B2) in verbal and written forms.
• Minimum education qualification required is a college degree or equivalent.
• Strong understanding of e-commerce and experience in the service industry.

Responsibilities

• Investigate and resolve issues reported by customers.
• Drive overall customer satisfaction metrics and provide regular updates.
• Ensure service quality and adhere to service levels.

Skills

Fluent in Dutch (C1)

Fluent in English (B2)

Strong understanding of e-commerce

Experience in call center

Teamwork and independence

Familiarity with social media products

Education

College degree or equivalent diploma

Job description

Concentrix is looking for a Customer Service Representative (Dutch-Speaking) in Lisbon, Portugal. This role involves assisting customers in resolving inquiries and maintaining high satisfaction. Candidates must be fluent in Dutch (C1) and English (B2) with a college degree.

The position comes with a competitive salary, referral bonus opportunities, and full paid training. Candidates must be legally authorized to work in Portugal.