Italian-Speaking Drone Tech Support Specialist (Hybrid)

personalbro-u-herrmann; Lisboa; Híbrido; EUR 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Paid onboarding

Career development

International team

Resumo da oferta

A dynamic Italian-speaking Technical Support Specialist role supporting users of cutting-edge camera drones. You will troubleshoot product issues, assist with setup and maintenance, and guide customers through firmware updates while delivering excellent service.

The position offers hybrid work (office + remote) and onboarding/training, with opportunities to collaborate with engineering and product teams in a fast-paced international environment.

Qualificações

• Fluent in Italian (C1) or French (C1).
• English for internal communication.
• Experience in technical support, IT, or electronics preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced, international environment.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in Italian.
• Troubleshoot and resolve product-related issues with camera drones.
• Assist customers with setup, functionality, and maintenance guidance.
• Educate users on features, firmware updates, and common usage issues.
• Log and manage cases accurately in internal systems.
• Escalate complex technical problems to engineering/product teams.
• Maintain high customer satisfaction through timely communication.

Conhecimentos

Italian

French

English (basic)

Troubleshooting

Customer service

Communication skills

Problem-solving

Ferramentas

CRM systems

Descrição da oferta de emprego

A dynamic Italian-speaking Technical Support Specialist role supporting users of cutting-edge camera drones. You will troubleshoot product issues, assist with setup and maintenance, and guide customers through firmware updates while delivering excellent service.

The position offers hybrid work (office + remote) and onboarding/training, with opportunities to collaborate with engineering and product teams in a fast-paced international environment.