Italian-Speaking Technical Support Specialist – – Lisbon, Portugal

CloserHire; Lisboa; Hybrid; EUR 11.000 - 13.000; Vollzeit

Benefits dieser Stelle

Paid Training

Zusammenfassung

CloserHire is seeking an Italian-speaking Technical Support Specialist based in Lisbon, Portugal to deliver professional technical assistance and customer support for drone users.

The role features a hybrid work model, a salary of 1059.34 € with room, and relocation support. Start date is 27/10; onboarding details are provided in the project files.

Qualifikationen

• Native or fluent in Italian.
• Italian (C1 level).
• Basic knowledge of English for internal communication.
• Previous experience in technical support, IT, or electronics preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Comfortable in a dynamic, fast-paced, international environment.
• Interest or experience in drones, consumer electronics, or related technology is a plus.

Aufgaben

• Respond to customer inquiries via phone, email, and chat in Italian; troubleshoot and resolve product issues.
• Log and manage cases in internal systems; collaborate with engineering and product teams to elevate complex technical problems.

Kenntnisse

Italian language

English language

Jobbeschreibung

Italian-speaking Technical Support Specialist – Customer Experience — Lisbon, Portugal. 1059.34 € (w/room). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Italian
• Salary: 1059.34 € (w/room)
• Start: 27/10
• Relocation: supported — details below

About the role

CloserHire is partnering with a global technology company to recruit Italian-speaking Technical Support Specialists for a new project based in Italy. In this role, you will provide professional technical assistance and customer support to users of cutting-edge camera drones. You will guide customers through troubleshooting, product usage, and problem resolution while ensuring an excellent overall experience. This is a great opportunity to work in a fast-paced, international environment with the

What you'll do

• Respond to customer inquiries via phone, email, and chat in Italian. Troubleshoot and resolve product-related issues with camera drones. Assist customers with setup, functionality, and maintenance guidance. Educate users on features, firmware updates, and common usage issues. Log and manage cases accurately in internal systems. Collaborate with engineering and product teams to elevate complex technical problems. Ensure a high level of customer satisfaction through timely and professional communication

What we're looking for

• Native or fluent
• Italian (C1 level)
• Basic knowledge of English for internal communication
• Previous experience in technical support, IT, or electronics is preferred
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Comfortable working in a dynamic, fast-paced, international environment
• Interest or experience in drones, consumer electronics, or related technology is a plus

Salary

1059.34 € (w/room)

Perks worth knowing about

• Paid Training

Benefits

• Full-time position with a structured onboarding and paid training
• Hybrid working model (office + remote) depending on operational needs
• Competitive compensation and benefits package
• Career development opportunities within an international tech company
• Work in a collaborative, international team and gain exposure to cutting-edge technology

Relocation support

• permanent accomodation provided - check project files in drive Notes: New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.