Italian-Speaking Software Support Specialist (Hybrid)

TeamViewer; Porto; Híbrido; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onsite onboarding

Competitive compensation

Public transport friendly offices

Benefits platform access

Team events

Hybrid work time

Work From Abroad program

Diversity & inclusion

Resumo da oferta

TeamViewer is seeking a Customer Support Specialist to help customers resolve IT challenges and deliver outstanding service. The role covers technical inquiries, onboarding, licensing, invoicing, and account management via phone, email, ticketing system and chat.

You will assist customers using our software solutions, conduct product demonstrations, and tailor offers throughout their journey. Excellent communication and problem-solving skills in Italian and English are essential.

Qualificações

• Fluent in Italian and English required.
• Strong interest in technology, software and IT environments.
• Ability to explain technical concepts to customers of varying expertise.
• Excellent communication and problem-solving skills with a customer focus.
• Comfort with Windows and macOS and learning new technologies.

Responsabilidades

• Provide professional support to customers via phone, email, ticket system and chat.
• Assist with software usage, onboarding, licensing, subscriptions, invoicing and account management.
• Analyze issues, identify solutions and guide customers for a smooth experience.
• Demonstrate product features and tailor solutions to customer needs.
• Collaborate with internal teams to resolve requests and improve the customer experience.
• Build strong relationships to deliver high-quality customer service.

Conhecimentos

Fluent in Italian

Fluent in English

Tech interest

Customer communication

Problem solving

Windows/macOS

SaaS experience

Team collaboration

Descrição da oferta de emprego

TeamViewer is seeking a Customer Support Specialist to help customers resolve IT challenges and deliver outstanding service. The role covers technical inquiries, onboarding, licensing, invoicing, and account management via phone, email, ticketing system and chat.

You will assist customers using our software solutions, conduct product demonstrations, and tailor offers throughout their journey. Excellent communication and problem-solving skills in Italian and English are essential.