Italian Medical Devices Support Specialist — Hybrid Role

Cross Border Talents; Porto; Hybrid; EUR 22.000 - 30.000; Vollzeit

Zusammenfassung

Cross Border Talents is seeking a Customer Specialist to support a Medical Devices Project. You’ll assist customers with product questions, orders, and account requests across phone, email, chat, and other digital channels, delivering accurate information and timely solutions.

The ideal candidate is fluent in Italian and English, has at least 1 year in customer support, and is proactive, detail‑oriented, and eager to grow in the CS field.

Qualifikationen

• Minimum 1 year of Customer Support experience.
• EU citizenship or valid Portuguese residency card.
• Fluency in Italian and English.

Aufgaben

• Provide professional and friendly customer support via phone, email, chat, and other digital channels.
• Assist customers with product-related questions, account requests, orders, deliveries, and service inquiries.
• Provide accurate information about products, services, and support procedures while following company guidelines.
• Handle customer issues efficiently and escalate technical or complex cases to the appropriate teams when necessary.
• Accurately record customer interactions, actions, and resolutions in internal systems.
• Deliver empathetic, customer-focused, and solution-oriented support at every interaction.
• Collaborate with internal teams to resolve issues efficiently and ensure a smooth customer experience.
• Meet quality, productivity, service-level, and customer satisfaction targets.
• Stay informed about medical device products, company procedures, regulatory requirements, and industry best practices through ongoing training.

Kenntnisse

Fluent Italian (C1/C2)

Fluent English (C1)

Customer-centric

Communication skills

Jobbeschreibung

Cross Border Talents is seeking a Customer Specialist to support a Medical Devices Project. You’ll assist customers with product questions, orders, and account requests across phone, email, chat, and other digital channels, delivering accurate information and timely solutions.

The ideal candidate is fluent in Italian and English, has at least 1 year in customer support, and is proactive, detail‑oriented, and eager to grow in the CS field.