Italian-Speaking Technical Support Specialist – Customer Experience

Product Pulse; Lisboa; Híbrido; EUR 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time

Hybrid work model

Competitive compensation

Career development

International team exposure

Resumo da oferta

Product Pulse is partnering with a global technology company to recruit Italian-speaking Technical Support Specialists for a new project based in Italy.

You will provide professional technical assistance and customer support for users of camera drones, guiding them through troubleshooting and product usage while delivering an excellent experience in a fast-paced international environment.

Qualificações

• Native or fluent Italian (C1 level).
• Basic English for internal communication.
• Experience in technical support, IT, or electronics preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Comfortable working in a dynamic, fast-paced international environment.
• Interest or experience in drones, consumer electronics, or related technology is a plus.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in Italian.
• Troubleshoot and resolve product-related issues with camera drones.
• Assist customers with setup, functionality, and maintenance guidance.
• Educate users on features, firmware updates, and common usage issues.
• Log and manage cases accurately in internal systems.
• Collaborate with engineering and product teams to escalated complex technical problems.
• Ensure a high level of customer satisfaction through timely and professional communication.

Conhecimentos

Italian (C1)

English (basic)

Problem solving

Customer service

Communication

Descrição da oferta de emprego

We're partnering with a global technology company to recruit Italian-speaking Technical Support Specialists for a new project based in Italy.

In this role, you will provide professional technical assistance and customer support to users of cutting-edge camera drones. You will guide customers through troubleshooting, product usage, and problem resolution while ensuring an excellent overall experience. This is a great opportunity to work in a fast-paced, international environment with the latest technology.

Your Role:

• Respond to customer inquiries via phone, email, and chat in Italian.
• Troubleshoot and resolve product-related issues with camera drones.
• Assist customers with setup, functionality, and maintenance guidance.
• Educate users on features, firmware updates, and common usage issues.
• Log and manage cases accurately in internal systems.
• Collaborate with engineering and product teams to escalated complex technical problems.
• Ensure a high level of customer satisfaction through timely and professional communication.

Your Qualifications:

• Native or fluent Italian (C1 level)
• Basic knowledge of English for internal communication
• Previous experience in technical support, IT, or electronics is preferred
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Comfortable working in a dynamic, fast-paced, international environment
• Interest or experience in drones, consumer electronics, or related technology is a plus

The Offer:

• Full-time position with a structured onboarding and paid training
• Hybrid working model (office + remote) depending on operational needs
• Competitive compensation and benefits package
• Career development opportunities within an international tech company
• Work in a collaborative, international team and gain exposure to cutting-edge technology