Italian-Speaking Customer Support Specialist

Recruityard; Lisboa; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Performance-based bonuses

Health insurance

Employee discounts

Fully paid training

Career development

Multicultural environment

Job summary

Recruityard in Lisbon, Portugal, seeks an Italian-speaking Customer Support Specialist to assist customers via phone, email and chat in an international team.

This full-time role includes paid training to prepare you for the position, with a monthly salary and performance-based bonuses. Prior customer service experience is welcome but not required, and you will join a multicultural working environment.

Qualifications

• Fluent Italian and a strong command of English.
• Good communication and listening skills.
• A patient, empathetic and customer-focused approach.
• Problem-solving skills and attention to detail.
• Confidence using computers and learning new systems.
• The ability to organise tasks and work well in a team.
• Experience in customer service or a contact centre is an advantage, but not mandatory.

Responsibilities

• Support Italian-speaking customers by phone, email and chat.
• Answer questions about products, services and accounts.
• Handle customer requests and complaints with empathy and professionalism.
• Understand each customer’s needs and find practical solutions.
• Escalate complex cases to the appropriate teams when needed.
• Keep customers informed about the progress of their enquiries.
• Record interactions accurately and contribute to service quality and customer satisfaction.

Skills

Italian language

English

Communication

Empathy

Problem-solving

Teamwork

Learning aptitude

Tools

Computers

Job description

Italian-Speaking Customer Support Specialist

Fluent in Italian and English and enjoy helping people? Join an international customer support team in Lisbon , where you’ll help customers resolve everyday questions with clear, friendly and professional support.

This is a full-time opportunity , with paid training to prepare you for the role. Previous customer service experience is welcome, but not required .

What You’ll Do

• Support Italian-speaking customers by phone, email and chat;
• Answer questions about products, services and account-related matters;
• Handle customer requests and complaints with empathy and professionalism;
• Understand each customer’s needs and find practical solutions;
• Escalate complex cases to the appropriate teams when needed;
• Keep customers informed about the progress of their enquiries;
• Record interactions accurately and contribute to service quality and customer satisfaction.

What You’ll Bring

• Fluent Italian and a strong command of English ;
• Good communication and listening skills;
• A patient, empathetic and customer-focused approach;
• Problem-solving skills and attention to detail;
• Confidence using computers and learning new systems;
• The ability to organise tasks and work well in a team.
• Experience in customer service or a contact centre is an advantage, but not mandatory .

Salary and Benefits

• Monthly salary;
• Performance-based bonuses ;
• Health insurance and employee discounts;
• Fully paid initial training ;
• Ongoing learning and career development opportunities;
• An international, multicultural working environment.

Location and Working Hours

Location: Lisbon, Portugal;

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.