Italian-Speaking Customer Support Agent

Cross Border Talents; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Training provided

Relocation support

Accommodation option

Language classes

Annual trip home

Meal allowance

Multicultural environment

Resumo da oferta

Cross Border Talents in Lisbon on-site role as Customer Service Representative, Italian & English-speaking, handling chat, phone and email queries for a digital financial services brand.

You will resolve issues, support fraud checks, and assist vulnerable customers while relocating to Lisbon. The role includes paid training, visa support, and a welcoming multicultural team with growth opportunities.

Qualificações

• Native-level Italian language required.
• Fluent English required.
• Customer support or banking experience is an advantage.
• Willingness to relocate to Lisbon.
• Strong communication and decision-making skills.

Responsabilidades

• Resolve customer queries, aiming for first-contact resolution
• Own cases end to end, including complex ones
• Support fraud checks, disputes and complaints
• Assist vulnerable customers and escalate when needed

Conhecimentos

Native Italian

Fluent English

Customer support

Banking exp

Communication

Decision-making

Descrição da oferta de emprego

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week

About the Role

We are looking for an Italian & English-speaking Customer Service Representative to join an international team in Lisbon. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Key Responsibilities

• Resolve customer queries, aiming for first-contact resolution
• Own cases end to end, including complex ones
• Support fraud checks, disputes and complaints
• Assist vulnerable customers and escalate when needed

Requirements

• Native-level Italian
• Fluent English
• Customer support orbanking experience is an advantage
• Strong communication and decision-making skill
• Willingness to relocate to Lisbon

What We Offer

• Above-average wages and health insurance from day one
• Paid training and onboarding
• Relocation and visa support for international candidates
• Accommodation option and local language classes
• Annual trip home and meal allowance
• Multicultural environment with career growth