Bilingual Customer Support Specialist (Italian/English)

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus system

Structured training and onboarding

Career development opportunities

Supportive multicultural team culture

Job summary

CB Talents SP is hiring Customer Service Representatives to join their international support team based in Lisbon. This role involves handling customer inquiries in both Italian and English, providing high-quality support to global customers.

Located in a multicultural environment, this position offers opportunities for career development within customer service operations. Applicants should have strong communication and problem-solving skills, with previous experience in customer service being beneficial but not mandatory.

Qualifications

• Proficiency in Italian and English communication.
• Strong problem-solving and communication skills.
• Experience in customer service is an advantage.

Responsibilities

• Handle inquiries via phone, email, and chat.
• Provide accurate and timely customer support.
• Assist with issue resolution and service-related questions.
• Escalate complex cases to relevant teams.
• Maintain documentation of customer interactions.
• Ensure high standards of customer satisfaction.

Skills

Italian communication skills

English communication skills

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Job description

About the job Italian English Customer Service Rep

We are currently hiring Customer Service Representatives to join an international support team based in Lisbon. This role is focused on delivering high-quality customer support in a structured and professional environment.

This position offers the opportunity to work within a multicultural team supporting global customers while developing your career in customer service operations.

What You Will Do

Handle customer inquiries via phone, email, and chat in italian and English

Provide accurate and timely customer support

Assist customers with issue resolution and service-related questions

Escalate complex cases to relevant internal teams when required

Maintain proper documentation of customer interactions

Ensure high standards of customer satisfaction and service quality

Requirements

Italian and English communication skills required

Currently based in Lisbon, Portugal

Strong communication and problem-solving skills

Customer-oriented mindset

Ability to work in a structured support environment

Previous customer service experience is an advantage but not mandatory

What We Offer

Competitive salary package

Performance-based bonus system

Structured training and onboarding

Career development opportunities in an international environment

Supportive and multicultural team culture

If you are interested in building your career in customer service within an international team based in Lisbon, we would like to hear from you.