Italian-Speaking Customer Service Specialist - Remote/Hybrid

Nestle SA; Braga; Hybrid; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Meal allowance card

Flexible Benefits

Career progression

Medical support at office

E-learning courses

Job summary

Nestlé Business Solutions (NBS) is recruiting a Customer Service Specialist. This role handles front-office contacts with customers in English and Italian, across voice, email, and chat channels, in a hybrid setup with two days in the office or fully remote after onboarding.

The ideal candidate has 1–2 years in customer-engagement services and strong MS Office skills. You will engage customers, identify needs, advise on products, and drive first-contact resolution while fostering a positive,

Qualifications

• 1–2 years of experience in customer-engagement services.
• Fluent in English and Italian (C1/C2).
• Proficiency with Microsoft Office tools (Outlook, PowerPoint, Excel).
• Excellent interpersonal and communication skills.
• Ability to multitask and work well in a team.

Responsibilities

• Engage with customers via voice, email and chat across channels.
• Identify needs and offer tailored solutions.
• Advise on products and services to aid informed decisions.
• Showcase product offerings and benefits.
• Prioritize first-contact resolution to improve service.
• Elevate customer satisfaction in every interaction.
• Handle complaints empathetically and drive improvements.

Skills

Customer service

Multitasking

Communication skills

Team player

Fluent in English

Fluent in Italian

Tools

Microsoft Office

Outlook

PowerPoint

Excel

Job description

Nestlé Business Solutions (NBS) is recruiting a Customer Service Specialist. This role handles front-office contacts with customers in English and Italian, across voice, email, and chat channels, in a hybrid setup with two days in the office or fully remote after onboarding.

The ideal candidate has 1–2 years in customer-engagement services and strong MS Office skills. You will engage customers, identify needs, advise on products, and drive first-contact resolution while fostering a positive,