French-Speaking Customer Experience Specialist | Hybrid

Nestlé S.A.; Braga; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Development of expertise in Nestlé’s S

Immersion in a culturally diverse team

Local and international exposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus

Meal allowance card

Flex Benefits

Nestlé Club discounts

Free coffee at the office

Employee discounts

Company equipment for professional use

Medical support available at theoffice

E-learning and training programs

Career progression and international机会

Job summary

Nestlé S.A. is seeking a Customer Service Specialist for Nestlé Business Solutions (NBS) in a full-time hybrid role, with two days per week at the office in line with policy. Fluent in French and English, you will handle front-office customer contacts across channels to deliver tailored support.

You’ll engage customers, identify needs, advise on products and services, promote offerings, and strive for first-contact resolution while upholding exceptional service and empathetic complaint handling.

Qualifications

• 1–2 years of experience in customer-engagement services.
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel).
• Fluent in French and English.

Responsibilities

• Engage with customers across voice, email, and chat channels for B2C and B2B.
• Welcome customers and identify their needs to provide tailored solutions.
• Advise customers on our range of products and services to support informed decisions.
• Spark customer interest by showcasing complete product offerings and benefits.
• Prioritize first-contact resolution to enhance the customer experience.
• Elevate customer satisfaction in every interaction with empathy and care.
• Handle complaints effectively and transform feedback into service improvements.

Skills

Customer service experience

French language

English language

Tools

Microsoft Office

Job description

Nestlé S.A. is seeking a Customer Service Specialist for Nestlé Business Solutions (NBS) in a full-time hybrid role, with two days per week at the office in line with policy. Fluent in French and English, you will handle front-office customer contacts across channels to deliver tailored support.

You’ll engage customers, identify needs, advise on products and services, promote offerings, and strive for first-contact resolution while upholding exceptional service and empathetic complaint handling.