Remote CES Advisor - Multilingual Swiss-German/French

Nestle SA; Linda-a-Velha, Landim; Hybride; EUR 20 000 - 30 000; Plein temps

Avantages offerts par ce poste

Meal allowance card

FlexBenefits

Free coffee at the office

Company equipment

Résumé du poste

Nestlé Business Solutions (NBS) seeks a Customer Support Specialist to respond to customer queries via phone and social channels, identify needs, and log requests. You will share feedback with stakeholders and help customers use Nestlé features in a fast-paced, multilingual environment.

The role emphasizes adaptable tone, excellent communication, and strong problem-solving abilities, with a focus on delivering timely support across channels.

Qualifications

• Fluent spoken and written knowledge in Swiss-German and French, with English a plus.
• Experience in customer-facing roles is a plus but not mandatory.
• Ability to adapt tone to different brands and communication channels.

Responsabilités

• Respond to customer queries via phone and social media in a timely and accurate manner.
• Identify customer needs and help users navigate features.
• Enter data into internal databases about consumer requests.
• Share feature requests and workarounds with stakeholders.
• Inform customers about new features and campaigns.
• Follow up to ensure issues are resolved.
• Compile feedback for FAQs and knowledge bases.
• Handle sensitive contacts per guidelines.

Connaissances

Customer service

Communication

Problem solving

Multitasking

Outils

CRM software

Knowledge base

Description du poste

Nestlé Business Solutions (NBS) seeks a Customer Support Specialist to respond to customer queries via phone and social channels, identify needs, and log requests. You will share feedback with stakeholders and help customers use Nestlé features in a fast-paced, multilingual environment.

The role emphasizes adaptable tone, excellent communication, and strong problem-solving abilities, with a focus on delivering timely support across channels.