French-Speaking CX Specialist — Hybrid, Braga

Nestlé S.A.; Braga; Hybrid; EUR 24,000 - 32,000; Full time

Job summary

Nestlé S.A. is seeking a Customer Service Specialist for Nestlé Business Solutions (NBS) in a full-time hybrid role, with two days per week at the office.

Fluent in French and English, you will handle front-office customer contacts across channels to deliver tailored support. You'll engage customers, identify needs, advise on products and services, promote offerings, and strive for first-contact resolution while upholding exceptional service and empathetic complaint handling.

Qualifications

• Fluent in French and English with excellent communication skills.

Responsibilities

• Handle front-office customer contacts across channels to deliver tailored support.
• Engage customers, identify needs and advise on products and services.
• Promote offerings and strive for first-contact resolution while maintaining empathetic complaint handling.

Skills

French

English

Job description

Nestlé S.A. is seeking a Customer Service Specialist for Nestlé Business Solutions (NBS) in a full-time hybrid role, with two days per week at the office.

Fluent in French and English, you will handle front-office customer contacts across channels to deliver tailored support. You'll engage customers, identify needs, advise on products and services, promote offerings, and strive for first-contact resolution while upholding exceptional service and empathetic complaint handling.