Customer Service Specialist - French Speaker (opens in new tab)

Nestle SA; Braga; Hybrid; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Meal allowance card

Flex Benefits

Company equipment

Medical support at office

Free coffee at the office

Job summary

Nestlé Business Solutions (NBS) is seeking a Customer Service Specialist to manage all front-office customer contacts across multiple channels, delivering tailored solutions and promoting our products. The role emphasizes first-contact resolution and high customer satisfaction in a fast-paced, hybrid environment.

The ideal candidate has 1–2 years of customer-engagement experience, is fluent in French and English, and proficient with Microsoft Office.

Qualifications

• 1–2 years of experience in customer-engagement services.
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel).
• Fluent in French and English.
• Strong interpersonal and communication skills.

Responsibilities

• Engage with customers across voice, email, and chat for B2C and B2B channels.
• Welcome customers and identify their needs to provide tailored solutions.
• Advise customers on product and service ranges to support informed decisions.
• Highlight full product offerings and benefits to spark interest.
• Prioritize first-contact resolution to improve service delivery.
• Maintain high customer satisfaction with empathetic and efficient handling of inquiries.

Skills

Multichannel customer service

French & English fluent

Microsoft Office

Tools

Microsoft Office

Job description

Position Snapshot

Full-time / Hybrid model

- 2 days per week at the office (aligned with our current Policy)

Fluent in French

About Us

Nestlé Business Solutions (NBS)is at the heart of theNestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.

Position Summary

For our Nestlé Business Solutions, we are currently looking for aCustomer Service Specialist. This professional will be responsible for all the front office contacts with customers.

A Day in the Life of...

• Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
• Welcome customers and effectively identify their needs to provide tailored solutions.
• Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
• Spark customer interest by showcasing our complete product offerings and their benefits.
• Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
• Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
• Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.

What Will Make You Successful

• One to two years of experience in a customer-engagement services (mandatory)
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
• Fluent in French & English
• Excellent interpersonal and communication skills
• Ability to multitask effectively
• Positive mindset with a strong eagerness to learn and collaborate as a team player
• Strong organizational and prioritization skills to excel in a fast-paced environment
• Demonstrated work ethic and respectfulness

What We Offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé’s Shared Solutions Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical support available at the office
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for international career