French-Speaking Customer Service Specialist | Hybrid

Nestle SA; Braga; Hybride; EUR 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Meal allowance card

Flex Benefits

Company equipment

Medical support at office

Free coffee at the office

Résumé du poste

Nestlé Business Solutions (NBS) is seeking a Customer Service Specialist to manage all front-office customer contacts across multiple channels, delivering tailored solutions and promoting our products. The role emphasizes first-contact resolution and high customer satisfaction in a fast-paced, hybrid environment.

The ideal candidate has 1–2 years of customer-engagement experience, is fluent in French and English, and proficient with Microsoft Office.

Qualifications

• 1–2 years of experience in customer-engagement services.
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel).
• Fluent in French and English.
• Strong interpersonal and communication skills.

Responsabilités

• Engage with customers across voice, email, and chat for B2C and B2B channels.
• Welcome customers and identify their needs to provide tailored solutions.
• Advise customers on product and service ranges to support informed decisions.
• Highlight full product offerings and benefits to spark interest.
• Prioritize first-contact resolution to improve service delivery.
• Maintain high customer satisfaction with empathetic and efficient handling of inquiries.

Connaissances

Multichannel customer service

French & English fluent

Microsoft Office

Outils

Microsoft Office

Description du poste

Nestlé Business Solutions (NBS) is seeking a Customer Service Specialist to manage all front-office customer contacts across multiple channels, delivering tailored solutions and promoting our products. The role emphasizes first-contact resolution and high customer satisfaction in a fast-paced, hybrid environment.

The ideal candidate has 1–2 years of customer-engagement experience, is fluent in French and English, and proficient with Microsoft Office.