Remote Multilingual Customer Support Advisor

Nestle SA; Linda-a-Velha, Landim; Hybrid; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Meal allowance card

FlexBenefits

Nestlé Club discounts

Free coffee

Career progression

International exposure

Medical support

Job summary

Nestlé Business Solutions (NBS) is hiring a Customer Support Specialist for 100% remote work. You will respond to customer queries via phone and written channels, identify customer needs, help users use specific features, and encode information into internal databases to improve FAQs and knowledge bases.

Fluent in Swiss-German and French, with English or Portuguese as a plus, you will adapt tone to different brands and channels.

Qualifications

• Fluent Spoken and Written Knowledge in Swiss-German and French, with English being a plus.
• Experience in customer support or similar CS role is a plus, but not mandatory.
• Familiarity with CRM systems is a plus.

Responsibilities

• Respond to customer queries via phone and written channels in a timely and accurate way
• Identify customer needs and help customers use specific features
• Encoding internal databases with information about consumers' requests
• Share feature requests and effective workarounds with relevant stakeholders
• Inform customers about new features, functionalities and campaigns
• Follow up with customers to ensure their issues are resolved
• Gather consumers' feedback and complete a FAQ database and knowledge-based documents
• Treat serious and sensitive consumer contacts following the specific guidelines
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

Skills

Swiss-German

French

English

Portuguese

Communication

Problem-solving

Tools

CRM

Job description

Nestlé Business Solutions (NBS) is hiring a Customer Support Specialist for 100% remote work. You will respond to customer queries via phone and written channels, identify customer needs, help users use specific features, and encode information into internal databases to improve FAQs and knowledge bases.

Fluent in Swiss-German and French, with English or Portuguese as a plus, you will adapt tone to different brands and channels.