Customer Service Specialist - Italian Speake (opens in new tab)

Nestle SA; Braga; Hybrid; EUR 18.000 - 30.000; Vollzeit

Benefits dieser Stelle

Meal allowance card

Flexible Benefits

Career progression

Medical support at office

E-learning courses

Zusammenfassung

Nestlé Business Solutions (NBS) is recruiting a Customer Service Specialist. This role handles front-office contacts with customers in English and Italian, across voice, email, and chat channels, in a hybrid setup with two days in the office or fully remote after onboarding.

The ideal candidate has 1–2 years in customer-engagement services and strong MS Office skills. You will engage customers, identify needs, advise on products, and drive first-contact resolution while fostering a positive,

Qualifikationen

• 1–2 years of experience in customer-engagement services.
• Fluent in English and Italian (C1/C2).
• Proficiency with Microsoft Office tools (Outlook, PowerPoint, Excel).
• Excellent interpersonal and communication skills.
• Ability to multitask and work well in a team.

Aufgaben

• Engage with customers via voice, email and chat across channels.
• Identify needs and offer tailored solutions.
• Advise on products and services to aid informed decisions.
• Showcase product offerings and benefits.
• Prioritize first-contact resolution to improve service.
• Elevate customer satisfaction in every interaction.
• Handle complaints empathetically and drive improvements.

Kenntnisse

Customer service

Multitasking

Communication skills

Team player

Fluent in English

Fluent in Italian

Tools

Microsoft Office

Outlook

PowerPoint

Excel

Jobbeschreibung

Customer Service Specialist - Italian Speake

Position Snapshot

Location: Braga/Lisbon (Portugal)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy) OR 100% remote (after an initial learning period)

Languages: Fluent in English and Italian (C1 or C2 level)

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

For our Nestlé Business Solutions, we are currently looking for a Customer Service Specialist. This professional will be responsible for all the front office contacts with customers.

A day inthe life of...

• Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels
• Welcome customers and effectively identify their needs to provide tailored solutions
• Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making
• Spark customer interest by showcasing our complete product offerings and their benefits
• Prioritize first-contact resolution to enhance the customer experience and streamline service delivery
• Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression
• Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement

What will make you successful

• One to two years of experience in a customer-engagement services (mandatory)
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
• Fluent in English and Italian (C1 or C2 level) - mandatory
• Excellent interpersonal and communication skills
• Ability to multitask effectively
• Positive mindset with a strong eagerness to learn and collaborate as a team player
• Strong organizational and prioritization skills to excel in a fast-paced environment
• Demonstrated work ethic and respectfulness

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development ofexpertisein Nestlé's Shared SolutionsBusiness
• Immersion in a culturally diverse team
• Local andinternationalexposure
• Flexible working environment
• Engagement andwellbeingactivities
• Competitive salary and annual bonus according to your performance
• Mealallowancecard
• FlexBenefits -at NBS you canchoosewhat benefits are more suitable for you
• Make part of the Nestlé Club and getdiscountinseveral partners
• Free coffee (and good coffee) at the office
• Shop withspecial discountsfor employees
• Company equipment according to professional needs
• Medicalsupport available at theoffice
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities forinternationalcareer

IT

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