Italian-Speaking Customer Service Agent (Hybrid Portugal)

RECRUITERS; Lisboa; Ibrido; EUR 9300 - 11.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Life insurance

Training provided

Career growth opportunities

Work flexibility (20 days/year remote)

Descrizione del lavoro

RECRUITERS in Portugal seeks an Italian-speaking customer service professional to handle inquiries from customers and partners across channels. The role is located in Carcavelos with on-site presence required two days per week.

You will upsell during exchanges, log cases, and support self-service adoption while ensuring quick, courteous resolutions. Benefits include health and life insurance, and strong training for career growth.

Competenze

• Fluent English with strong speaking and writing skills.
• Experience in customer service, office, call center or over the phone is a must.
• Customer service experience, preferably in call centers or B2B support.
• Ability to thrive in a fast-paced, dynamic environment.

Mansioni

• Support the customer and upsell during exchange and order processes.
• Handle incoming contacts via phone, email, chat and social media.
• Provide professional service to help customers and partners become more self-sufficient.
• Record details of customer and partner contacts and track actions on each case.
• Research answers within company policies and identify improvement areas.
• Handle complaints effectively to meet instant satisfaction.
• Keep partners informed of latest innovations to boost engagement and satisfaction.

Conoscenze

Fluent English

Customer service

Call center

B2B support

Descrizione del lavoro

RECRUITERS in Portugal seeks an Italian-speaking customer service professional to handle inquiries from customers and partners across channels. The role is located in Carcavelos with on-site presence required two days per week.

You will upsell during exchanges, log cases, and support self-service adoption while ensuring quick, courteous resolutions. Benefits include health and life insurance, and strong training for career growth.