Italian-Speaking Support Specialist | Growth, Training & Benefits

Randstad Portugal; Portugal; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Performance bonuses

Health insurance

Training & progression

Job summary

Randstad Portugal is seeking Italian-speaking Customer Support Specialists to join our teams in Portugal. You will support Italian-speaking customers via phone, email, live chat and social media, resolving inquiries and building lasting relationships with a focus on empathy and efficiency.

We offer an attractive base salary with meal allowance, performance bonuses, comprehensive health insurance, and structured training with clear career progression in a welcoming, multicultural team.

Qualifications

• Native or C2-level fluent Italian speaker (mandatory), with solid business proficiency in English.
• High school diploma or equivalent.
• Exceptional verbal and written communication skills with strong active listening abilities.
• A positive, solution-oriented mindset with a genuine passion for helping people.
• Basic computer literacy and comfortable learning new software tools quickly.

Responsibilities

• Provide exceptional support to Italian-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

Skills

Italian fluency

English proficiency

Active listening

Communication skills

Basic computer literacy

Education

High school diploma

Job description

Randstad Portugal is seeking Italian-speaking Customer Support Specialists to join our teams in Portugal. You will support Italian-speaking customers via phone, email, live chat and social media, resolving inquiries and building lasting relationships with a focus on empathy and efficiency.

We offer an attractive base salary with meal allowance, performance bonuses, comprehensive health insurance, and structured training with clear career progression in a welcoming, multicultural team.