Italian-Speaking Customer Support Specialist | Growth & Benefits

Randstad Portugal; Lisboa; On-site; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Meal allowance

Performance bonuses

Health insurance

Career progression

Job summary

Randstad Portugal is seeking an Italian-speaking Customer Support Specialist to join our teams in Portugal, providing support via phone, email, live chat and social media. You will resolve inquiries, troubleshoot issues, and build lasting relationships, while recording interactions in our CRM; native or C2 Italian and strong English are required.

We offer a base salary with meal allowance, performance bonuses, health insurance, and structured training with career progression in a multicultural

Qualifications

• Native or C2-level fluent Italian (mandatory).
• Solid business English proficiency.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Positive, solution-oriented mindset with genuine helpfulness.
• Basic computer literacy and ability to learn new software quickly.

Responsibilities

• Provide exceptional support to Italian-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

Skills

Italian fluency

English proficiency

High school diploma

Verbal and written communication

Solution-oriented mindset

Basic computer literacy

Education

High school diploma or equivalent

Job description

Randstad Portugal is seeking an Italian-speaking Customer Support Specialist to join our teams in Portugal, providing support via phone, email, live chat and social media. You will resolve inquiries, troubleshoot issues, and build lasting relationships, while recording interactions in our CRM; native or C2 Italian and strong English are required.

We offer a base salary with meal allowance, performance bonuses, health insurance, and structured training with career progression in a multicultural