Italian-Speaking Customer Resolution Specialist (Lisbon)

Concentrix; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Concentrix in Lisbon, Portugal is seeking a Customer Resolution Advisor (Italian-speaking) to ensure client expectations are met across operations and improve customer journeys. The role is on-site in Lisbon with full-time engagement and training support to develop your career within a global tech and services leader.

Ideal candidates will be fluent in Italian (C1) and English (B2), with strong communication skills and a proactive, team-oriented mindset.

Qualificações

• Italian language at C1 level and English at B2 level.
• Excellent communication skills.
• Previous experience in Customer Service or tourism/travel is a plus.
• Proactive, self-motivated and a great team player.

Responsabilidades

• Verify passengers' rights by transport operators and assess claims.
• Understand the customer's situation and manage/follow up on legal claims.
• Coordinate with lawyers and enforcement bodies to assess claim foundations.

Conhecimentos

Italian (C1)

English (B2)

Communication skills

Customer service experience

Team player

Descrição da oferta de emprego

Concentrix in Lisbon, Portugal is seeking a Customer Resolution Advisor (Italian-speaking) to ensure client expectations are met across operations and improve customer journeys. The role is on-site in Lisbon with full-time engagement and training support to develop your career within a global tech and services leader.

Ideal candidates will be fluent in Italian (C1) and English (B2), with strong communication skills and a proactive, team-oriented mindset.