Spanish-Speaking Customer Resolution Advisor Lisbon (On-Site)

Enigma Corporation; Lisboa; On-site; EUR 21,000 - 33,000; Full time

Benefits offered by this job

Full-time with indefinite contracts (N

Competitive salary and performance  1

Job summary

Concentrix in Lisbon, Portugal is seeking a Customer Resolution Advisor to help meet performance goals across operations and ensure client expectations regarding quality, efficiency and customer journey improvements. This On-Site role offers a clear path for growth and dedicated training to succeed in a multinational environment.

You will verify transport operators rights, assess customer situations, and manage legal claims with lawyers and enforcement bodies, collaborating with a global team to

Qualifications

• Italian language at C1 level.
• English at B2 level.
• Excellent communication skills.

Responsibilities

• Verify if transport operators uphold passengers' rights.
• Assess customer situations and proceed with treatment and follow-up of legal claims.
• Manage legal claims with lawyers, officers, and enforcement bodies to assess foundations.

Skills

Italian (C1)

English (B2)

Excellent communication

Job description

Concentrix in Lisbon, Portugal is seeking a Customer Resolution Advisor to help meet performance goals across operations and ensure client expectations regarding quality, efficiency and customer journey improvements. This On-Site role offers a clear path for growth and dedicated training to succeed in a multinational environment.

You will verify transport operators rights, assess customer situations, and manage legal claims with lawyers and enforcement bodies, collaborating with a global team to