Italian Speaking Customer Advisor

Ignite; Sintra; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Advancement opportunities

Paid onboarding

Vibrant multicultural office

Private health insurance after 6 mos

Relocation/housing support

Job summary

Ignite in Lisbon seeks bilingual Italian-speaking customer support professionals to handle inbound inquiries across phone, chat, and email. You will represent top brands and assist Italian customers with professionalism and efficiency.

Ideal candidates communicate effectively in English (minimum B2) and can adapt to a 24/6 rotational shift while working daily from our Lisbon office. EU work eligibility is required, with opportunities for growth and relocation support as described.

Qualifications

• Native-level or advanced Italian written and spoken (C1/C2)
• English proficiency at least B2 for internal communications
• Ability to work a flexible, 24/6 rotational schedule
• Daily on-site attendance at Lisbon office
• EU/EEA citizenship or legal right to work in Portugal
• Strong communication, active listening, and proactive mindset

Responsibilities

• Handle incoming service requests from Italian consumers via voice, chat, and email with professionalism
• Investigate issues, diagnose root causes, and deliver tailored remediation plans
• Maintain accurate documentation of interactions, cases, and solutions in CRM systems
• Consistently meet performance targets (satisfaction, FCR, AHT)
• Participate in ongoing training on products, policies, and workflows

Skills

Italian language

English proficiency

Schedule flexibility

On-site work

EU work authorization

Job description

Location: Fully On-site (Lisbon, Portugal) |

Start Date: Immediate |

Schedule: 24/7 rotational (5 days/week, 8 hours/day)

Position Overview

Prepared to kick off a rewarding professional journey in Portugal? We are actively seeking customer-focused, bilingual Italian speakers to become part of our diverse, international team located in Lisbon. As an ambassador for top-tier worldwide brands, you will support Italian-speaking customers by managing inbound communications through telephone, live chat, and email platforms. This role is tailor-made for dynamic, problem-solving candidates who thrive in fast-paced environments.

Key Responsibilities

• Customer Interaction: Handle incoming service requests from Italian consumers across voice, messaging, and email channels, upholding rigorous standards of professionalism and politeness.
• Issue Resolution: Investigate client issues, diagnose core difficulties, and deliver tailored, effective remediation plans.
• System Logging: Keep accurate, up-to-date documentation of all user interactions, case updates, and solutions inside internal CRM platforms.
• Performance Goals: Consistently achieve operational targets, including satisfaction scores, First Contact Resolution rates, and average handle times.
• Ongoing Learning: Attend continuous training programs to remain informed about product updates, company policies, and daily workflow procedures.

Qualifications

• Italian Language: Native-level or advanced command (C1/C2) in written and spoken Italian.
• English Competency: Minimum B2 proficiency to facilitate internal communications, system training, and cross-team collaboration.
• Schedule Flexibility: Capacity to adjust to a flexible, 24/6 rotational shift schedule.
• On-Site Requirement: Consistent, daily physical attendance at our Lisbon office location.
• Work Authorization: EU/EEA citizenship, a valid European passport, or legal documentation granting unconditional right to work in Portugal.
• Key Attributes: Exceptional communication skills, sharp active listening, composure under pressure, and a dedicated, proactive mindset.

Compensation Models Option 1: Local Resident Package

• Base Pay: €1,262.33 gross per month (12-month payment structure)
• Ideal For: Individuals already residing in the Lisbon area or those wishing to manage their personal housing arrangements independently

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross per month (12-month payment structure)
• Accommodation: A private bedroom within a shared, company-arranged apartment with all utility bills included
• Travel Benefits: Full reimbursement of flight costs following probation, plus complimentary airport pickup upon arrival

Employee Perks

• Advancement Opportunities: Clear, formalized internal growth pathways leading into Training, Quality Assurance, or Management roles.
• Paid Onboarding: Comprehensive, fully compensated initial training designed to ensure your long-term success.
• Work Environment: A vibrant, multicultural office culture enriched by social events, sports clubs, and group outings.
• Health & Wellness: Private health insurance starting after six months of service, supported by targeted mental health resources.
• Location Advantages: Enjoy life in Lisbon, celebrated for its gorgeous Mediterranean climate, rich cultural history, and lively atmosphere.