Italian Speaking Customer Advisor

Ignite; Cascais; Presencial; EUR 12.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Advancement Opportunities

Paid Onboarding

Work Environment

Health & Wellness

Location Advantages

Descripción de la vacante

Ignite in Lisbon is hiring Italian-speaking customer support associates to join our on-site team. You will resolve inbound inquiries from Italian customers via phone, chat, and email, delivering proactive, high-quality service in a fast-paced environment.

Ideal candidates are fluent in Italian and English, comfortable with a 24/7 rotational schedule, and authorized to work in the EU. Relocation housing options are available for the right candidate.

Formación

• Fluent proficiency in Italian (C1/C2) in written and spoken form.
• English proficiency at least B2 for internal communication and training.
• Willingness to work a 24/7 rotating shift across five days.
• Full-time on-site presence at the Lisbon site; remote work not available.
• EU/EEA citizenship or full legal authorization to work in Portugal.

Responsabilidades

• Handle inbound Italian customer requests via live chat, phone and email.
• Troubleshoot issues, identify root causes, and provide tailored solutions.
• Log interactions, tickets, and resolutions accurately in the CRM.
• Meet performance targets such as CSAT and First Contact Resolution.
• Participate in ongoing training on products, policies and workflows.

Conocimientos

Italian language (C1/C2)

English proficiency (B2+)

Schedule flexibility (24/7)

On-site presence

Work authorization (EU/EEA)

Descripción del empleo

Salary:

€1,262.33 gross/month (Local Option) or €1,059.00 gross/month + corporate housing (Relocation Option)

Work Environment:

Fully On-Site (Lisbon, Portugal)

Target Start Date:

Immediate

Shift Structure:

24/7 rotational schedule (5 days per week, 8 hours per day)

Languages Required:

Fluent Italian (C1/C2) & Professional English (B2+)

Position Overview

Looking to launch an exciting career in Portugal? We are hiring client-focused, fluent Italian speakers to join our multicultural team in Lisbon. Representing top brands, you will support Italian customers by resolving incoming inquiries via phone, chat, and email. This role is ideal for proactive problem-solvers who thrive in fast-paced environments. In this engaging position, you will help international brands deliver exceptional customer care while building a rewarding career within a vibrant, sunny European capital.

Key Responsibilities

• Customer Interaction: Manage inbound Italian customer requests via live chat, phone, and email with professionalism, empathy, and care.
• Issue Resolution: Troubleshoot customer challenges, identify root causes methodically, and deliver customized, efficient solutions to guarantee satisfaction.
• System Logging: Maintain detailed, precise records of client interactions, ticket updates, and resolutions in the enterprise CRM software.
• Performance Goals: Consistently meet operational targets, including CSAT, First Contact Resolution, and average handle times.
• Ongoing Learning: Participate in continuous training programs to stay updated on product releases, policies, and workflows.

Qualifications Essential Criteria

• Italian Language: Fluent proficiency (C1/C2 level) in both written and spoken Italian to ensure flawless client communication.
• English Competency: Minimum B2 proficiency for internal communication, systems training, and team collaboration.
• Schedule Flexibility: Ability to work a flexible 24/7 rotational shift pattern across 5 days a week.
• On-Site Requirement: Full-time daily presence at our modern Lisbon site (remote work is not available).
• Work Authorization: EU/EEA citizenship, EU passport, or full legal authorization to work in Portugal.

Key Attributes

• Strong communication skills, active listening abilities, composure under pressure, emotional intelligence, and a proactive work ethic.

Compensation Models

Candidates can choose between two tailored compensation options based on their personal situation:

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross/month (12-month schedule).
  • Ideal For: Candidates already residing in Lisbon or those who prefer to arrange independent housing.
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross/month (12-month schedule).
  • Accommodation: Private room in a shared company-managed flat with all utility bills included (water, electricity, gas, internet).
  • Travel Benefits: Full reimbursement for your flight to Lisbon post-probation, plus organized airport transfer upon arrival.

Employee Perks

• Advancement Opportunities: Structured internal progression paths into Quality Assurance (QA), Training, or Team Leadership roles.
• Paid Onboarding: Comprehensive fully paid initial training starting on day one to prepare you for long-term success.
• Work Environment: High-energy, international company culture with sports clubs, team outings, and social events.
• Health & Wellness: Private health insurance coverage after 6 months of employment, plus dedicated mental health support resources.
• Location Advantages: Enjoy living in Lisbon, featuring a coastal climate, rich history, and dynamic city life.