Italian-Speaking Customer Advisor - Lisbon On-Site

Ignite; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Advancement Opportunities

Paid Onboarding

Work Environment

Health & Wellness

Location Advantages

Resumo da oferta

Ignite in Lisbon is seeking an Italian-speaking customer service specialist to handle inquiries via phone, live chat, and email. You will represent premium brands and provide friendly, solution-oriented support to Italian clients in a fast-paced environment.

The role requires on-site presence in Lisbon, EU work authorization, and a 24/7 rotating schedule. You will participate in ongoing training and contribute to CSAT and first-contact-resolution goals while growing within an international team.

Qualificações

• Italian language: Advanced or native fluency (C1/C2) in both oral and written Italian.
• English competency: Minimum B2 level proficiency for internal communications and training.
• Schedule flexibility: Ability to work a 24/7 rotational schedule.
• On-site requirement: Full-time daily presence in Lisbon facility.
• Work authorization: EU/EEA citizenship or legal authorization to work in Portugal.

Responsabilidades

• Handle incoming Italian customer service requests via phone, email, and live chat.
• Diagnose customer difficulties and provide tailored resolutions.
• Record thorough documentation of engagements, tickets, and solutions in CRM.
• Aim to meet performance benchmarks such as CSAT and First Contact Resolution.
• Participate in ongoing training on product releases, policies, and workflows.

Descrição da oferta de emprego

Ignite in Lisbon is seeking an Italian-speaking customer service specialist to handle inquiries via phone, live chat, and email. You will represent premium brands and provide friendly, solution-oriented support to Italian clients in a fast-paced environment.

The role requires on-site presence in Lisbon, EU work authorization, and a 24/7 rotating schedule. You will participate in ongoing training and contribute to CSAT and first-contact-resolution goals while growing within an international team.