Italian Speaking Customer Advisor

Ignite.; Sintra; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Advancement opportunities

Paid onboarding

Lively diverse work environment

Health & wellness support

Location advantages: Lisbon

Job summary

Ignite. is seeking a service-oriented Italian-speaking professional to join our Lisbon team. You will handle inbound inquiries via phone, chat, and email, delivering courteous support and solving issues in a fast-paced environment.

The role requires native or advanced Italian, at least B2 English, and the ability to work a 24/7 rotational schedule on-site in Lisbon. EU citizenship or valid work authorization is required. The company offers on-site work and career advancement opportunities.

Qualifications

• Italian language at C1/C2 level (spoken and written).
• English proficiency at B2 level or higher.
• Ability to work a 24/7 rotation schedule.
• Must be able to commute to Lisbon on-site.
• EU/EEA citizenship or valid work authorization for Portugal.
• Strong interpersonal and listening skills under pressure.

Responsibilities

• Handle incoming inquiries from Italian clients via phone, chat, and email with professionalism.
• Analyze customer concerns, identify root causes, and offer tailored solutions.
• Record client interactions, ticket status, and resolutions in CRM accurately.
• Meet or exceed key performance metrics such as CSAT, first-contact resolution, and average handling time.
• Participate in regular training to stay updated on products, policies, and processes.

Skills

Italian (C1/C2)

English (B2)

24/7 roster

On-site Lisbon

EU/EEA citizenship

Interpersonal skills

Job description

Location: Fully On-site (Lisbon, Portugal)

Start Date: Immediate

Schedule: 24/7 rotational (5 days/week, 8 hours/day)

Position Overview

Eager to launch a fulfilling career path in Portugal? Our organization is on the lookout for service-oriented individuals fluent in Italian to join our vibrant, multicultural staff based in Lisbon. In this role, you will represent leading global brands by assisting Italian-speaking clients and addressing inbound inquiries via phone calls, digital chats, and email messages. This position is ideally suited for adaptable, solution-oriented professionals who excel within high-energy operational settings.

Key Responsibilities

• Customer Interaction: Manage incoming inquiries from Italian clients through phone, chat, and email platforms while maintaining high standards of courtesy and professionalism.
• Issue Resolution: Analyze customer concerns, identify root problems, and present customized, actionable solutions.
• System Logging: Maintain precise, comprehensive records of client communications, ticket statuses, and resolutions within internal CRM tools.
• Performance Goals: Consistently meet or exceed established operational metrics, such as customer satisfaction ratings, initial contact resolution ratios, and standard interaction durations.
• Ongoing Learning: Participate in regular training sessions to stay up to date on product changes, organizational policies, and operational processes.

Qualifications

• Italian Language: Native fluency or advanced proficiency (C1/C2 level) in both oral and written Italian.
• English Competency: At least a B2 level of English proficiency to ensure smooth internal dialogue, participation in training modules, and teamwork across departments.
• Schedule Flexibility: Ability to work variable shift patterns across a 24/7 rotational schedule.
• On-Site Requirement: Reliability in commuting daily to perform duties at our Lisbon office site.
• Work Authorization: Possession of EU/EEA citizenship, a valid European passport, or appropriate legal authorization permitting unrestricted employment within Portugal.
• Key Attributes: Superior interpersonal skills, strong active listening habits, emotional stability under stressful conditions, and a self-motivated approach to tasks.

Compensation Models

Option 1: Local Resident Package

• Base Pay: €1,262.33 gross monthly wage (distributed across a 12-month schedule)
• Ideal For: Candidates currently living in or near Lisbon, or those who prefer to arrange and manage their own housing independently

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross monthly wage (distributed across a 12-month schedule)
• Accommodation: Individual bedroom in a shared company-provided apartment, complete with all basic utilities covered
• Travel Benefits: 100% reimbursement of initial flight expenses upon completion of the probationary period, along with free airport transportation on arrival

Employee Perks

• Advancement Opportunities: Defined career progression tracks into positions within Training, Quality Assurance, or Team Leadership and Management.
• Paid Onboarding: Thorough, fully paid initial training program designed to prepare you for long-term career success.
• Work Environment: A lively, diverse workplace atmosphere featuring regular social gatherings, sports clubs, and organized group activities.
• Health & Wellness: Private health coverage activated after six months of employment, alongside dedicated wellness and mental health support services.
• Location Advantages: Experience residing in Lisbon, renowned for its attractive Mediterranean weather, historical charm, and energetic lifestyle.