Italian Speaking Customer Advisor

Ignite; Cascais; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Advancement opportunities

Paid onboarding

Multicultural workplace

Health insurance after 6 months

Lisbon living experience

Job summary

Ignite in Lisbon is actively recruiting Italian-speaking customer service professionals to support inbound inquiries via calls, chat, and email. You will resolve issues, log interactions in CRM, and strive for outstanding customer satisfaction in a fast-paced, multilingual environment.

The role requires native-level Italian and English at B2+ with a 24/7 shift pattern and on-site presence in Lisbon. Two compensation packages are offered, including local and relocation options, with additional

Qualifications

• Italian language fluency at native level or high proficiency.
• English proficiency at B2+ for internal communication.
• Willingness to work a 24/7 rotational schedule and be on-site in Lisbon.
• EU/EEA citizenship or valid Portugal work authorization.

Responsibilities

• Assist Italian-speaking clients via calls, chat, and email with empathy and efficiency.
• Identify issues, diagnose causes, and deliver high-quality solutions for satisfaction.
• Document all client interactions and status changes in CRM systems.
• Meet and exceed performance metrics like customer satisfaction and first contact resolution.
• Engage in ongoing training to stay updated on systems and procedures.

Skills

Italian (C1/C2)

English (B2+)

Customer service

Tools

CRM platforms

Job description

Salary: €1,262.33 gross/month (Local Option) or €1,059.00 gross/month + corporate housing (Relocation Option)

Work Environment: Fully On-Site (Lisbon, Portugal)

Target Start Date: Immediate

Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)

Languages Required: Fluent Italian (C1/C2) & Professional English (B2+)

Position Overview

Ready to embark on an inspiring professional journey in Portugal? We are actively recruiting service-oriented Italian speakers to join our diverse, international workforce in Lisbon. Representing premium global brands, your main focus will be assisting Italian-speaking clients by resolving incoming contacts through calls, online chat, and email. This opportunity is perfectly suited for proactive problem solvers who excel in dynamic, fast-paced work settings. In this active role, you will help leading organizations maintain high standards of customer relations while building your career in a vibrant European hub.

Key Responsibilities

• Customer Interaction: Address inbound inquiries from Italian clients across live messaging, voice, and email channels with empathy, courtesy, and efficiency.
• Issue Resolution: Identify customer difficulties, diagnose underlying technical or service issues, and deliver tailored, high-quality solutions to ensure full satisfaction.
• System Logging: Document all client communications, status adjustments, and final resolutions clearly and accurately within internal enterprise CRM platforms.
• Performance Goals: Reliably hit and exceed operational benchmarks, including customer satisfaction ratings, initial contact resolution metrics, and handling efficiency.
• Ongoing Learning: Engage in ongoing professional development sessions to remain knowledgeable about system updates, company guidelines, and operational procedures.

Qualifications

Essential Criteria:

• Italian Language: Native-level or operational fluency (C1/C2) in both written and spoken Italian for clear client interaction.
• English Competency: B2 level or higher to ensure seamless internal communications, training comprehension, and collaboration across departments.
• Schedule Flexibility: Readiness to work variable shift patterns across a 24/7 rotational operational schedule.
• On-Site Requirement: Consistent, daily physical attendance at our modern office premises in Lisbon (no remote option).
• Work Authorization: EU/EEA citizenship, a valid European passport, or legal documentation permitting full employment in Portugal.

Key Attributes

• Excellent interpersonal abilities, sharp active listening skills, composure under tight deadlines, high emotional intelligence, and a strong personal drive.

Compensation Models

Applicants may select from two structured compensation packages to suit their individual living arrangements:

Option 1: Local Resident Package

• Base Pay: €1,262.33 gross/month (12-month annual schedule)
• Ideal For: Individuals already living in or around Lisbon, or those who prefer to arrange and oversee their own living situation independently

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross/month (12-month annual schedule)
• Accommodation: Private bedroom in a company-administered shared apartment, including all utility charges (water, electricity, gas, and web access)
• Travel Benefits: Complete flight ticket reimbursement following success during probation, plus arranged transport from the airport upon arrival

Employee Perks

• Advancement Opportunities: Clear, formalized career progression channels leading into Quality Assurance, Training, or Operational Leadership roles.
• Paid Onboarding: Thorough, fully paid initial training program starting on day one to set you up for sustained performance.
• Work Environment: Vibrant, multicultural workplace atmosphere featuring company sports initiatives, social activities, and team bonding events.
• Health & Wellness: Private health insurance scheme starting after 6 months of tenure, along with specialized mental health support programs.
• Location Advantages: Experience living in Lisbon, celebrated for its sunny coastal climate, historical background, and energetic urban lifestyle.