Italian Speaking Customer Advisor

Ignite.; Lisboa; Presencial; EUR 12.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Advancement opportunities

Paid onboarding

Global office environment

Health insurance after 6 months

Lisbon location

Descripción de la vacante

Ignite. is hiring for an Italian-speaking customer support role based in Lisbon, Portugal. You will assist Italian clients across phone, chat, and email channels while maintaining high empathy and swift issue resolution.

The position requires on-site presence and EU work eligibility, with two compensation options to suit relocation needs. Two salary structures are offered: Local Resident Package with higher base pay and a Relocation Support Package with lower base pay but company-provided

Formación

• Italian language proficiency at C1/C2 level for customer care.
• Business English proficiency at B2 level for internal communication.
• Willingness to work a 24/7 rotational shift and be on-site in Lisbon.
• Eligibility to work in Portugal (EU/EEA citizenship or rights).

Responsabilidades

• Handle incoming inquiries from Italian-speaking clients via phone, chat, and email.
• Diagnose issues, provide tailored solutions, and maintain customer satisfaction.
• Log interactions and resolutions accurately in CRM systems.
• Meet and exceed CSAT, FCR, and average handling time targets.
• Participate in ongoing training to stay updated on products and processes.

Conocimientos

Italian language (C1/C2)

English (B2)

On-site work

Flexible schedule

Descripción del empleo

Salary: €1,262.33 gross/month (Local Resident Package) OR €1,059.00 gross/month + Company-provided shared apartment with utilities & flight reimbursement (Relocation Support Package)

Work Environment: Fully On-site (Lisbon, Portugal)

Target Start Date: Immediate

Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)

Languages Required: Fluent Italian (C1/C2) & Business English (B2)

Position Overview

Eager to launch a fulfilling career path in Portugal? Our team is actively seeking service-driven Italian speakers to join our multicultural workforce based in Lisbon. Representing world-class global brands, you will assist Italian-speaking clients by resolving incoming inquiries across telephone, digital chat, and email channels. This opportunity is ideally suited for dynamic, solution-minded individuals who excel in high-energy operational environments, offering a fantastic entry point into an international career within one of Europe's most iconic coastal capitals.

Key Responsibilities

• Customer Interaction: Handle incoming support contacts from Italian clients via phone calls, live messaging, and email while consistently demonstrating empathy, professionalism, and care.
• Issue Resolution: Diagnose customer difficulties, pinpoint root causes, and present tailored, effective solutions with composure and speed.
• System Logging: Maintain accurate, comprehensive records of client engagements, case updates, and technical resolutions within internal enterprise CRM systems.
• Performance Goals: Reliably achieve and exceed operational benchmarks, including customer satisfaction ratings (CSAT), First Contact Resolution metrics, and average interaction times.
• Ongoing Learning: Engage in regular skill-building sessions to remain up to date on new product features, operational standards, and internal procedures.

Qualifications

Essential Criteria

• Italian Language: Native fluency or advanced operational mastery (C1/C2) in written and spoken Italian to deliver seamless customer care.
• English Competency: Minimum B2 proficiency to facilitate clear internal dialogue, system onboarding, and cross-team alignment.
• Schedule Flexibility: Readiness to work within a flexible 24/7 rotational shift framework (5 days a week, 8 hours daily).
• On-Site Requirement: Daily, full-time physical attendance at our state-of-the-art office premises in Lisbon.
• Work Authorization: EU/EEA citizenship, a valid European passport, or legal documentation granting full rights to work in Portugal.

Key Attributes

• Outstanding communication skills, sharp active listening, emotional composure under tight deadlines, high empathy, and a strong personal drive.

Compensation Models

Candidates can select from two distinct compensation structures tailored to their relocation needs:

Option 1: Local Resident Package

• Base Pay: €1,262.33 gross per month (12-month annual payment structure)
• Ideal For: Applicants currently based in the Lisbon metropolitan area or those who wish to manage their living arrangements independently.

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross per month (12-month annual payment structure)
• Accommodation: Private bedroom within a shared, company-managed flat with all utility charges (electricity, water, gas, internet) covered.
• Travel Benefits: Full refund of initial flight expenses following completion of the probationary period, along with complimentary airport transfer upon arrival.

Employee Perks

• Advancement Opportunities: Transparent, structured internal progression paths leading into Quality Assurance, Operational Leadership, Training, or Management roles.
• Paid Onboarding: Extensive, fully compensated initial training starting from day one to guarantee long-term professional success.
• Work Environment: An energetic, global workplace atmosphere featuring employee sports clubs, social gatherings, team-building events, and modern office spaces.
• Health & Wellness: Private health insurance coverage after 6 months of employment, supported by specialized mental health resources.
• Location Advantages: Relish living in Lisbon, celebrated for its sunny Mediterranean climate, historic architecture, world-class dining, and active lifestyle.