Italian Speaking Customer Advisor

Ignite Travel; Cascais; Presencial; EUR 12.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Advancement opportunities

Paid onboarding

Vibrant multicultural workplace

Descripción de la vacante

Ignite Travel Group is hiring an Italian-speaking Customer Support Advisor in Lisbon, on-site. You will assist Italian clients via calls, chat, and email, resolving issues and maintaining high service standards in a fast-paced, diverse environment.

The role requires native-level Italian and strong English, a 24/7 shift pattern, and EU work authorization. Two compensation paths are available: local resident and relocation with housing support. Growth into QA or training roles is available.

Formación

• Italian language fluency at C1/C2 level for written and spoken interaction.
• English proficiency at B2+ for internal communications and training.
• Willingness to work a 24/7 rotational schedule.
• Must work on-site at the Lisbon office with no remote option.
• EU/EEA citizenship or legal right to work in Portugal.

Responsabilidades

• Interact with Italian clients via live chat, calls, and email with empathy and efficiency.
• Identify and diagnose customer issues, providing tailored resolutions.
• Document all communications and status updates in the CRM accurately.
• Meet and aim to exceed customer satisfaction and performance metrics.
• Participate in ongoing training to stay current with system updates and procedures.

Conocimientos

Italian language (C1/C2)

English (B2+)

24/7 shift availability

On-site requirement

EU/EEA work authorization

Descripción del empleo

• Job Title: Italian-Speaking Customer Support Advisor
• Location: 100% On-Site in Lisbon, Portugal
• Employment Type: Full-Time | Permanent
• Schedule: 24/7 rotational schedule (5 days per week, 8 hours per day)
• Target Start Date: Immediate
• Languages Required: Fluent Italian (C1/C2) & Professional English (B2+)
• Compensation Packages:
  • Local Option: €1,262.33 gross/month
  • Relocation Option: €1,059.00 gross/month + corporate housing

Position Overview

Ready to embark on an inspiring professional journey in Portugal? We are actively recruiting service-oriented Italian speakers to join our diverse, international workforce in Lisbon.

Representing premium global brands, your main focus will be assisting Italian-speaking clients by resolving incoming contacts through calls, online chat, and email. This opportunity is perfectly suited for proactive problem solvers who excel in dynamic, fast-paced work settings. In this active role, you will help leading organizations maintain high standards of customer relations while building your career in a vibrant European hub.

Key Responsibilities

• Customer Interaction: Address inbound inquiries from Italian clients across live messaging, voice, and email channels with empathy, courtesy, and efficiency.
• Issue Resolution: Identify customer difficulties, diagnose underlying technical or service issues, and deliver tailored, high-quality solutions to ensure full satisfaction.
• System Logging: Document all client communications, status adjustments, and final resolutions clearly and accurately within internal enterprise CRM platforms.
• Performance Goals: Reliably hit and exceed operational benchmarks, including customer satisfaction ratings, initial contact resolution metrics, and handling efficiency.
• Ongoing Learning: Engage in ongoing professional development sessions to remain knowledgeable about system updates, company guidelines, and operational procedures.

Candidate Profile & Qualifications

Essential Criteria

• Italian Language: Native-level or operational fluency (C1/C2) in both written and spoken Italian for clear client interaction.
• English Competency: B2 level or higher to ensure seamless internal communications, training comprehension, and collaboration across departments.
• Schedule Flexibility: Readiness to work variable shift patterns across a 24/7 rotational operational schedule.
• On-Site Requirement: Consistent, daily physical attendance at our modern office premises in Lisbon (no remote option).
• Work Authorization: EU/EEA citizenship, a valid European passport, or legal documentation permitting full employment in Portugal.

Key Attributes

• Excellent interpersonal abilities, sharp active listening skills, composure under tight deadlines, high emotional intelligence, and a strong personal drive.

Compensation & Employment Packages

Applicants may select from two structured compensation packages to suit their individual living arrangements:

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross/month (12-month annual schedule).
  • Ideal For: Individuals already living in or around Lisbon, or those who prefer to arrange and oversee their own living situation independently.
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross/month (12-month annual schedule).
  • Accommodation: Private bedroom in a company-administered shared apartment, including all utility charges (water, electricity, gas, and web access).
  • Travel Benefits: Complete flight ticket reimbursement following success during probation, plus arranged transport from the airport upon arrival.

Employee Perks & Workplace Culture

• Advancement Opportunities: Clear, formalized career progression channels leading into Quality Assurance, Training, or Operational Leadership roles.
• Paid Onboarding: Thorough, fully paid initial training program starting on day one to set you up for sustained performance.
• Work Environment: Vibrant, multicultural workplace atmosphere featuring company sports initiatives, social activities, and team bonding events.
• Health & Wellness: Private health insurance scheme starting after 6 months of tenure, along with specialized mental health support programs.
• Location Advantages: Experience living in Lisbon, celebrated for its sunny coastal climate, historical background, and energetic urban lifestyle.