Italian-Speaking Banking Support Specialist in Lisbon

Tavrion Dynamics; Lisboa; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation option available

22 days holiday

Resumo da oferta

Tavrion Dynamics in Lisbon is seeking Italian-speaking Banking & Financial Services specialists to join an international customer support team. You will be the first point of contact, handling enquiries via phone, email and chat and delivering professional support for banking services.

You must be eligible to work in Portugal. The 12‑month contract is full‑time (40 hours/week) with 8‑hour rotating shifts, flight reimbursement, 22 days of holiday, comprehensive health insurance and free

Qualificações

• Fluent Italian and good English communication
• Customer-focused with an empathetic approach
• Able to work independently and with a team
• Banking/financial services experience is a plus

Responsabilidades

• Handle customer enquiries via phone, email, and chat, aiming for first-contact resolution.
• Manage customer cases from start to finish, including complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.
• Identify and support vulnerable customers, adapting as needed.
• Follow procedures while using good judgment in complex situations.
• Share knowledge and provide feedback to colleagues to improve processes.
• Adapt quickly to changing customer and business needs.

Conhecimentos

Fluent Italian

Fluent English

Customer-focused

Empathy

Attention to detail

Risk awareness

Team collaboration

Willingness to learn

Descrição da oferta de emprego

Tavrion Dynamics in Lisbon is seeking Italian-speaking Banking & Financial Services specialists to join an international customer support team. You will be the first point of contact, handling enquiries via phone, email and chat and delivering professional support for banking services.

You must be eligible to work in Portugal. The 12‑month contract is full‑time (40 hours/week) with 8‑hour rotating shifts, flight reimbursement, 22 days of holiday, comprehensive health insurance and free