Italian Customer Care Specialist — Lisbon

Tavrion Dynamics; Lisboa; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Job summary

Tavrion Dynamics is seeking fluent Italian speakers for their Customer Care team in Lisbon. The role focuses on handling queries, resolving issues, and delivering a positive experience across channels. You must be eligible to work in Portugal and able to work in Lisbon.

This temporary role covers 12 months with full-time hours (40h/week) and rotating 8-hour shifts. Benefits include health insurance, relocation assistance, free Portuguese language classes, and potential contract renewal.

Qualifications

• Fluent Italian written and spoken.
• English level B1/B2 considered.
• Typing speed 20+ wpm.
• Strong communication skills.
• Problem-solving ability.
• Interpersonal skills for customer interactions.
• Customer-focused mindset and adaptability.

Responsibilities

• Respond to customer queries via phone, email, and chat.
• Provide clear information and effective solutions.
• Manage complaints professionally and escalate complex cases.
• Communicate with empathy while staying customer-first.
• Follow quality standards and company procedures.
• Meet personal productivity and performance targets.

Skills

Fluent Italian

Intermediate English

Typing 20+ wpm

Strong communication

Problem-solving

Interpersonal skills

Customer-focused mindset

Fast-paced environment

Job description

Tavrion Dynamics is seeking fluent Italian speakers for their Customer Care team in Lisbon. The role focuses on handling queries, resolving issues, and delivering a positive experience across channels. You must be eligible to work in Portugal and able to work in Lisbon.

This temporary role covers 12 months with full-time hours (40h/week) and rotating 8-hour shifts. Benefits include health insurance, relocation assistance, free Portuguese language classes, and potential contract renewal.