Italian Banking Support Specialist - Lisbon (Relocation)

Closerhire; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Accommodation option for international

Relocation support

Local language classes

Annual travel support

Job summary

CloserHire is recruiting Italian-speaking Operations Customer Experts in Lisbon, Portugal, to support an innovative digital banking platform. You will be the first point of contact for customers via phone, email and chat, handling banking-related enquiries from start to finish.

This full-time role offers on-site work, 40 hours per week with rotating shifts, relocation assistance for international candidates, private health cover and a meal allowance, plus training and local language support.

Qualifications

• Italian at C1/native level, written and spoken.
• Good command of English.
• Minimum 8 months experience in banking, financial, or Insurance industries.
• Excellent verbal and written communication skills.
• Strong customer service mindset with high empathy and emotional intelligence.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve banking and account-related enquiries with first-contact resolution where possible.
• Support fraud investigations and dispute resolution, including chargebacks.
• Identify and support vulnerable customers with empathy and fairness.
• Escalate complex cases when required and work independently to resolve issues.

Skills

Italian (C1)

English

Customer service

Communication

Empathy

Problem solving

Attention to detail

Education

Banking/Financial/Insurance industry experience (8+ months)

Job description

CloserHire is recruiting Italian-speaking Operations Customer Experts in Lisbon, Portugal, to support an innovative digital banking platform. You will be the first point of contact for customers via phone, email and chat, handling banking-related enquiries from start to finish.

This full-time role offers on-site work, 40 hours per week with rotating shifts, relocation assistance for international candidates, private health cover and a meal allowance, plus training and local language support.